IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.
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Specific challenges include
  • incorporating new and improved information security technologies in all hardware and software solutions offered;
  • applying business- and project-development best practices to improve both hardware and software IT infrastructure;
  • applying the methodologies and best practices for software testing to encourage software quality improvement;
  • improving collaboration for product design and innovation;
  • applying project management methodologies and developing best practices in order to increase ROI, and to meet new project expectations and delivery deadlines; and
  • and applying new and innovative business models to meet high standards of quality for global and regional outsourcing models.
Companies can take advantage of several types of enterprise software to help with IT management and development. These include information security (IS) systems, firewall systems, software testing tools, and outsourcing services for IT infrastructure and software development.

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