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Abstract:
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can
outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow
revenues, control costs, and capture valuable market int (...)
Excerpt related to
call centers solutions:
Small Call Centers: Challenges and Opportunities. ... Document Type: White
Paper Description: Call centers are mission critical to companies of all sizes. ...
Published:
2010-03-11
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Abstract:
During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release,
IFS Applications 7. The vendor has also been surging forward by harnessing new partnerships, including turning high-profile
customers into developers and subsequent resellers (...)
Excerpt related to
call centers solutions:
During its stabilization phase IFS product development has brought about pragmatic developments, including its latest release,
IFS Applications 7....
Published:
2006-08-10
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call centers solutions:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
call centers solutions:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
call centers solutions:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call
center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor
that could interconnect eight call centers into a singl (...)
Excerpt related to
call centers solutions:
... WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight
call centers into a single, cohesive information ...
Published:
2010-03-11
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call centers solutions:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative
to build upon its advanced global data and Internet services. On April 13, 2000, President and Chief Executive Officer Bernard
J. Ebbers unveiled the new vision and plans for (...)
Excerpt related to
call centers solutions:
Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative
to build upon its...
Published:
2000-05-10
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
call centers solutions:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
call centers solutions:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
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Excerpt related to
call centers solutions:
... has been using Oracle Siebel and SAP as respective corporate CRM and ERP solutions.
... The product is also planned for the MS Solve call centers with over
15,000 ...
Published:
2011-01-24
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Abstract:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. (...)
Excerpt related to
call centers solutions:
Siebel Systems announces two alliances that promise new relevance for its customer relationship management software.
Published:
2000-03-10
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Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call centers solutions:
... guide will fill you in on state-of-the-art call center solutions, the
benefits ... You'll learn about: how call centers are being used to
increase sales and retain ...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
call centers solutions:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's
guide for small and midsi... (...)
Excerpt related to
call centers solutions:
... guide will fill you in on state-of-the-art call center solutions, the
benefits ... You'll learn about: how call centers are being used to
increase sales and retain ...
Published:
2010-03-11
-
Abstract:
Mark Two, a distributor of kitchen and bathroom products, manages a network of warehouses, logistic services, and call centers.
The company serves both major retail chains and independent stores, and offers a range of 20,000 products. This case study
examines how Mark Two has been developing innovative W (...)
Excerpt related to
call centers solutions:
... Type: Case Study Description: Mark Two, a distributor of kitchen and bathroom products, manages a network
of warehouses, logistic services, and call centers. ...
Published:
2011-03-24
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Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
call centers solutions:
... of master data management is, and how organizations can use MDM solutions to improve
... of mailings, by improving the quality of services at call centers,
and by ...
Published:
2007-10-03
-
Excerpt related to
call centers solutions:
... possible benefits, we should expect companies to be harnessing KM solutions in droves,
right? ... held supplier of KM software that is used in call centers and
web ...
Published:
2009-03-03
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
call centers solutions:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
SAS Institute has been successful, moving beyond a business intelligence. Lately, it has lately focused on sustaining its
technology leadership, expanding in some vertical markets, and becoming more attentive to the low-end market. (...)
Excerpt related to
call centers solutions:
SAS Institute has been successful, moving beyond a business intelligence. Lately, it has lately focused on sustaining its
technology leadership, e...
Published:
2005-08-10