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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

catalog service  Service | Itil Service Catalog | Itil Service Delivery | Itil Service Desk | Itil Service Level | Itil Service Level Agreement | Itil Service Level Management | Itil Service Management | Itil Service Strategy | Itil Service Support Module | Itil Service Support Modules | Itil Services | Itil SLA | Itil SLA Management | Itil Software | Itil Solution | Itil Solutions | Itil Standard | Itil Standards | Itil System | Itil Systems | Itil Template | Itil Templates | Itil Terminology | Itil Tool | Itil Toolkits Read More...
Configure Price Quote (CPQ)
Configure, price, and quote (CPQ) solutions (sometimes known as quote-to-order, or Q2O, systems) help drive sales effectiveness by supporting configuration and pricing activities and the generat...
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Documents related to » catalog service


Supply Chain Management Vendor Finds Balance for Service Supply Chains
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite

catalog service  move its entire aftermarket catalog online, as the first step towards aggressively driving its aftermarket e-business. Large tier one suppliers looked to Delphi as a model for how to manage an aftermarket e-business strategy without rubbing distributors and original equipment manufacturers (OEMs) the wrong way. Delphi's initiative also continued Click Commerce's successful run at extranet implementations in automotive and heavy equipment channel management. Click Commerce's Version 4.0 , dating from Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

catalog service  is an electronic product catalog (EPC) system that allows enterprises to organize, manage, and share critical content necessary to support distribution channels. As such, Service Content has been particularly well received by companies in the dealer-based automotive and industrial equipment verticals. Best Product Performers in 2010 The Conduit and Kaidara acquisitions have brought Servigistics further towards the customer relationship management (CRM) market. Customer help, documentation, and Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

catalog service  (probability 90%) since the catalog style is largely adequate, and costs for building more dynamic sites are high. However, look out for bundled and packaged services. Other User Considerations Other considerations for the user are the vertical market specializations, experience of the vendor, and its international presence. Larger companies can leverage the partnership with an experienced vendor and be able to maintain their own staff to cut future outsourcing costs. It is expected that the cost of Read More...
FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting
FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with

catalog service  notes, and the growing catalog of training videos. TEC article (May 2012): Assessing FinancialForce.com’s Early Years Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

catalog service  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


catalog service  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

catalog service  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

catalog service  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

catalog service  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More...
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

catalog service  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

catalog service  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

catalog service  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

catalog service  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

catalog service  being met. Existing service catalogs and service portfolios should also be carefully examined in terms of what they contain and — equally important — what they lack. Improve service management through a comprehensive approach Once service life cycles have been discovered, then a strategy for improving the support and relevance of services is possible, including the development of new services to meet growing needs. IBM has developed a comprehensive approach to service management based on visibility, Read More...

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