IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.
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Management , ITIL , Computer Science , IT Service Management Suite , Information Technology Infrastructure Library , Management Information Systems , Information Technology Management , Information Systems , Technology Systems , Information Science , Information Systems Development . Table of contents IT as a strategic partner Evolution not revolution The end-to-end service lifecycle Leadership: HP Software and the development of ITIL v3 A portfolio of solutions for effective service management A service