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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer help desk service  customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate department. Then the portal structures the workflow among the internal support teams. Plus the customers can log onto the portal at any point to check the status of the request and the resolution. In addition to supporting customer needs, the portal helps employees at VAI track their Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » customer help desk service


Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

customer help desk service  and draw on extensive customer experience, best practices and open standards–based technology. IBM acts as a strategic partner to help customers implement the right solutions to achieve rapid business results and accelerate business growth. Searches related to Identify and Leverage Your Existing Service Life Cycles : Service Management | Service Life Cycles | IT Service Management | Managed Services | Improving Service Quality | Developing Service Life Cycles | Service Management Performance | Service D Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

customer help desk service  their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed specifically for field service. If you're in the process of evaluating field service software, be sure that both the solution and the vendor selected conform with each of the six criteria Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

customer help desk service  operating costs and overall customer satisfaction. Relevance of Six Sigma for SLM Successful implementations for SLM are a challenge. Six Sigma can help to overcome many of these challenges and provide an approach to implementing IT-based service management. Since most IT professionals struggle to understand the practical aspects of implementing IT-based services that connect IT to business goals and objectives, best practices like Six Sigma offer a framework to help get started and make a real difference Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

customer help desk service  makes you smile and customer support that just makes you grit your teeth has almost nothing to do with software and almost everything to do with attitude. Systems that help you open, escalate, and resolve issues quickly; track customer interactions; and measure satisfaction only really pay off if you’re serious about helping your customers in the first place. The vendor in this story is a well-known multinational, and almost certainly has extensive and sophisticated systems for handling customer support Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

customer help desk service  service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

customer help desk service  self-service,guide,HR,management Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

customer help desk service  field service management, field service mobility, FSM, FSM trends Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

customer help desk service  Field Service Management ,FSM Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

customer help desk service  components Financials Government components Customer relationship management Higher education components Business intelligence Financial services components Knowledge management Hospitality component   Nonprofit components   Professional services components ERP for Services Strategy When evaluating solutions for service organizations, organizations should identify their particular business strategy. Smaller service organizations tend to prefer best-of-breed solutions due to their affordable price points Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

customer help desk service  itil implementation,service and support conditions,itil implementation plan,itil implementation roadmap,itil implementation project,itil implementation guide,itil implementation plan template,itil implementation strategy,itil implementation project plan,itil implementation steps,itil implementation templates,itil implementation checklist,benefits of itil implementation,itil implementation approach Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

customer help desk service  the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

customer help desk service  understanding can result in customer satisfaction issues, unprofitable client engagements, and poor sales performance. Productization of services can aid the development and documentation of key selling points and value propositions that sales personnel can use to improve their performance. Consider a management consulting firm selling strategic planning process design services. The pain sheet outlines the connection between the client?s pain and the potential solution. And the nature of the solution is Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

customer help desk service  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...

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