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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer help desk service  customer service process. A customer can log into the portal and enter a help desk request, explains Endsley. In the back office, our support team gets notified, and the request is routed to the appropriate department. Then the portal structures the workflow among the internal support teams. Plus the customers can log onto the portal at any point to check the status of the request and the resolution. In addition to supporting customer needs, the portal helps employees at VAI track their Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » customer help desk service


Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

customer help desk service  makes you smile and customer support that just makes you grit your teeth has almost nothing to do with software and almost everything to do with attitude. Systems that help you open, escalate, and resolve issues quickly; track customer interactions; and measure satisfaction only really pay off if you’re serious about helping your customers in the first place. The vendor in this story is a well-known multinational, and almost certainly has extensive and sophisticated systems for handling customer support Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

customer help desk service  and draw on extensive customer experience, best practices and open standards–based technology. IBM acts as a strategic partner to help customers implement the right solutions to achieve rapid business results and accelerate business growth. Searches related to Identify and Leverage Your Existing Service Life Cycles : Service Management | Service Life Cycles | IT Service Management | Managed Services | Improving Service Quality | Developing Service Life Cycles | Service Management Performance | Service D Read More
Creating a Winning Data Transmission Service
Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully

customer help desk service  SLA criteria, but the customer would be dissatisfied. Reevaluating the criteria, it would be better to identify the metric as the transfer being completed by a certain time. How Sterling Commerce can help We make it easier for you to talk business to the business audience The language of business is more than the speeds and feeds that most IT managers are comfortable with. Sterling Commerce makes it possible for you to deliver solid business value. You can: Improve customer and internal SLA performance, Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

customer help desk service  operating costs and overall customer satisfaction. Relevance of Six Sigma for SLM Successful implementations for SLM are a challenge. Six Sigma can help to overcome many of these challenges and provide an approach to implementing IT-based service management. Since most IT professionals struggle to understand the practical aspects of implementing IT-based services that connect IT to business goals and objectives, best practices like Six Sigma offer a framework to help get started and make a real difference Read More
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

customer help desk service  Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

customer help desk service  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

customer help desk service  relationships that can drive customer loyalty. Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

customer help desk service  to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

customer help desk service  service management,service enterprise,customer service,profit center Read More
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

customer help desk service  data and provide automated customer service information to keep their customers happy. By using technology that ties in with their customers’ business operations, small manufacturers can lock in key relationships. Without a common way to share data across the enterprise and with their partners, small manufacturers are incurring costs to maintain redundant internal systems and participate in electronic data exchange networks. Figure 1. Summarizing the SOA Development Process To define SOA, it is useful Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

customer help desk service  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

customer help desk service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

customer help desk service  the market, competitors, and customer demands grows more and more intense. That pressure to be responsive and handle rapid change is being passed directly on to IT departments. Business clients are demanding faster, better, more flexible systems, while at the same time complaining about the rising cost of IT. Layer Cake Architecture Unfortunately, in most large organizations, it is impossible for IT to keep up. Decades of investment in IT have left many with a layer cake architecture where solutions have Read More

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