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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

f part 1  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » f part 1


APICS 2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1
While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention

f part 1  2009 from the Expo Floor: Is S&OP Coming of Age? - Part 1 While my colleagues Khudsiya Quadri and Gabriel Georghiu diligently attended numerous conference sessions and reported their impressions of each convention day ( Day 1 ,  Day 2 ,  Day 3 , and  Day 4 ), my much shorter  attendance of the APICS 2009 International Conference in Toronto (Canada) in early October revolved mainly around exploring the expo floor and talking to the exhibitors . My overwhelming impression from the conference's expo fl Read More
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

f part 1  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But la Read More
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

f part 1  Last but not least, f rom May 2009 BigMachines has been offering its quoting and configuration platform for Microsoft Dynamics CRM  with the first joint customer onboard. The vendor has dedicated personnel for all the “big three” CRM providers, which is unmatched by its competitors at this stage. Compared to most of its competitors, BigMachines also has superior global resources with reputed services, support, and high-performance operations. Its infrastructure is hosted at  NaviSite  and  Savvis Read More
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1
The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough

f part 1  compounded knowledge) philosophy of f ree and open source software (FOSS) , but without being free of charge. Namely, Plex claims to not have the  overhead cost  of internal product managers per se , since a vast majority of the new features are driven by online requests from customers. When a customer asks for some feature, Plex first checks whether there is something similar already available (perhaps called differently, but doing the same function). If not, than that customer pays some affordable fe Read More
SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep

f part 1  From a Management Perspective: Part Two This is Part Two of a two-part note. Part One provides a basic understanding of SOA, the rollout plans for major software vendors, and the benefits of SOA. Concerns About SOA Back in the day when procedures and subroutines were all the rage, there was a performance concern: Did the use of subroutines, with all of its branching back and forth and passing of data, degrade performance as opposed to duplicating the code in stream? The same concern with message Read More
Microsoft Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations
While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the Microsoft Business Network (MBN) as

f part 1  Keeps on Rounding up Its Business Solutions Part Two: Challenges and User Recommendations Challenges At the beginning of October, during the annual conference of the American Production and Inventory Control Society , APICS 2003 , in addition to Microsoft Corporation's (NASDAQ: MSFT) initiative to avail a majority of its Microsoft Business Solutions (MBS) division's enterprise resource planning (ERP) offerings with long needed pieces of product lifecycle management (PLM) functionality through Read More
Provia Proves Its Way To Success Part Two: Market Impact
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in real time and make orders visible

f part 1  RedPrairie - New Name For A Brave New Value Proposition Paradigm ), G-Log, HK Systems, HighJump and Yantra (see Yantra Leader in Distributed Order Management, But Wait There's More ), has been thriving in part because it provides many part and parcel' components of SCE. SCE has indisputably lately been growing faster than its other applications siblings, given its low-hanging fruit that provide hard benefits (e.g., improved inventory accuracy, improved space utilization, improved labor productivity, etc.) Read More
SaaSy Discussions (Part Ia)
Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer

f part 1  individual or group appointments from Outlook to companies, individuals or incidents in Onyx. Users can view and work with the Outlook Calendar directly in the Onyx UI. Although not an intrinsic part of Onyx Adaptive CRM , Outlook is seamlessly integrated with Onyx Employee Portal (OEP) , which compares to typical weaker synchronization approaches in the CRM market. It goes without saying that the broad functional and flexible footprint described above currently lends itself well to either the on-premise Read More
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

f part 1  (Part 4) Here's the final point in a series of four aimed at identifying a good IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper is important, but no less so the Read More
Smaller Vendors Can Still Provide Relevant Business Systems Part Five: Challenges and User Recommendations
Having to deliver a number of functionalities through third-party solutions, which are natively offered by many larger competitors, may deter some interface

f part 1  of demonstrating their acumen for part and component traceability, WBS, project management, earned value reporting, MRO, and engineering revision-intensive environments. In other words, Relevant should fare well in the contest whereby multiple vendors would demonstrate how their solutions would manage all aspects of complex projects, deliver on-time and on-budget, generate early warning of project problems (e.g., exceeded estimate's time and cost), manage cash flow, provide confidence in estimates, shorte Read More
UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

f part 1  inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More
Can Webplan Reconcile Planning and Execution? Part Three: Market Impact Continued
Webplan believes its offering should benefit many departments within a manufacturing organization. When it comes to operations and manufacturing, the benefit is

f part 1  Part Three of a four-part note. Part One detailed the events. Part Two began a discussion of the market impact. Part Four will cover challenges and make user recommendations. RapidResponse Resolution Engine The next component, RapidResponse Resolution Engine (formerly Scenario Modeler ) gives manufacturers proactive management capabilities that empower everyone relevant throughout the enterprise within various departments, and across the extended supply chain—both locally and internationally—to drive Read More

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