-
Abstract:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing
awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition
strategies. (...)
Excerpt related to
free customer support software:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises'
growing awareness of how these ...
Published:
2007-03-30
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
free customer support software:
... Compaq Reorganizes Again | Dell Tops in Customer Satisfaction | Intel ...
On | Will Sun Burn Linux with "Free" Solaris ... with Red Hat in Linux Support
Deal | Bristol ...
Published:
1999-09-03
-
Abstract:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, which goes beyond traditional ERP solutions’ scope by allowing its users to define business rules, workflow,
and exception alerts and events. Also, Exact Event (...)
Excerpt related to
free customer support software:
In 2003, Exact Software announced the general availability of Macola Enterprise Suite (ES), the latest version of the company's
ERP solution, whic...
Published:
2004-02-27
-
Abstract:
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability
by providing a unique, online auction platform where companies can reduce their at-risk and excess inventory. (...)
Excerpt related to
free customer support software:
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability
by providing...
Published:
2007-01-30
-
Abstract:
Gateway, Dell and others plan desktop 'Internet appliances' -- running on little or no Microsoft software. (...)
Excerpt related to
free customer support software:
... Microsoft's Windows 98 operating software, industry executives said ...
an attempt to break free of Microsoft's ... and robust enough to support
customer business needs ...
Published:
1999-11-10
-
Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
free customer support software:
... e-Business and collaborative commerce software solutions solely ...
Clientele Customer Support 8.0 is envisioned to ... a "hands/administrator
free" deployment model ...
Published:
2002-06-11
-
Abstract:
With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation
(namely, an ambitious open service-oriented architecture strategy), Infor's position and image in the market these days are
at an all-time high. (...)
Excerpt related to
free customer support software:
With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation
(namely, an amb...
Published:
2008-06-30
-
Abstract:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Excerpt related to
free customer support software:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Published:
2000-08-21
-
Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
free customer support software:
... e-Business and collaborative commerce software solutions solely ...
Clientele Customer Support 8.0 is envisioned to ... a "hands/administrator
free" deployment model ...
Published:
2002-06-11
-
Abstract:
Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002, Best Software
recently organized its first annual Insights 2003 conference and briefed its partners on the actual steps of executing its
strategy to prop itself up against the inevitable fac (...)
Excerpt related to
free customer support software:
Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002,
Best Software recently organize...
Published:
2003-07-24
-
Abstract:
While enterprise applications are becoming a commodity, their pricing schemes have yet to follow suit. Users are put in a
costly position where the "fine print" clauses of implementation contracts may inhibit reasonable expectations for software
warranties. (...)
Excerpt related to
free customer support software:
... need to provide unlimited access to support services, including ...
to perform the functions required by the customer. ... print to understand how many free-of-charge
...
Published:
2005-12-21
-
Abstract:
The problem of information technology investments particularly concerns small and medium enterprises, as they are much more
limited in resources than large enterprises. One of the critical questions is whether to implement an open source or closed
source solution. (...)
Excerpt related to
free customer support software:
The problem of information technology investments particularly concerns small and medium enterprises, as they are much more
limited in resources t...
Published:
2006-12-18
-
Abstract:
Gateway, Dell and others plan desktop 'Internet appliances' -- running on little or no Microsoft software. (...)
Excerpt related to
free customer support software:
... Microsoft's Windows 98 operating software, industry executives said ...
an attempt to break free of Microsoft's ... and robust enough to support
customer business needs ...
Published:
1999-11-10
-
Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
free customer support software:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
-
Abstract:
Netpliance, Inc., whose i-opener could be considered the first Internet appliance, recently added functionality, but also
decided to raise its hardware “membership kit” price from $99 (down from its normal $199) to $399, in an effort to get profits
from more than its online services. Will people be w (...)
Excerpt related to
free customer support software:
... To support its customer base, Netpliance ... existing
subscribers into the Membership Program and make i-opener 2001 available to them as a free charter member
...
Published:
2000-07-24
-
Abstract:
ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off,
which proves crucial these days when many of its peers that have traditionally had more exciting and flashy products are facing
the crunch. (...)
Excerpt related to
free customer support software:
ROI Systems continues its disciplined new technology adoption. The moderation component of its strategy has been paying off,
which proves crucial ...
Published:
2001-06-11
-
Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
free customer support software:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
free customer support software:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
free customer support software:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
-
Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
free customer support software:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11