As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
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business voice communications, and how to measure performance and use it as a part of a feedback loop for service optimization. The emphasis will be on midsize to large, national to global enterprises, but smaller users, carriers, and service providers will find their share of readily accessible knowledge in these words, as well. After reading this chapter, you will understand the basis for the rest of the book and will be better able to apply what you read in the remaining chapters. VoIP vs. IPT The