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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

hosted support  Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More

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Documents related to » hosted support


How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

hosted support  implementing and maintaining a hosted CRM solution may be a relatively hassle-free endeavor, but it's not the end of the road. Making a technology available is one thing; driving adoption of the solution among employees and creating processes to support its capabilities is a whole other ball game. Said Tim Hickernell, an Info-Tech Research Group senior analyst: In the end, it's about process. If you don't have your sales, your service, your marketing processes in place, I don't care if the software is Read More
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

hosted support  sell services, such as hosted e-mail or e-commerce to enterprise and residential customers. Lucent has also developed a CyberCarrier Reference Architecture which defines the network and data center elements required to deliver services. The architecture, a blueprint for building end-to-end CyberCarrier networks, is the framework for the services alliance. The alliance will draw on the CyberCarrier Reference Architecture in developing customer solutions. The companies will take advantage of multi-vendor Read More
Hosted PBX System Comparison
This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for

hosted support  guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More
Hosted PBX Buyer's Guide for Small and Medium Businesses
A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet

hosted support  Searches related to Hosted PBX Buyer's Guide for Small and Medium Businesses : Small Medium Business | Small Medium Enterprises | Small Medium Business Center | Small Medium Business Research | Medium Business | Medium Business Network | Small Medium Business Portfolio | Solutions for Small Medium Business | Medium Business Provide | Small & Medium Business White Papers | Small to Medium Sized | Medium Business Solutions | Development Small Business | Small Business Virtualization | Vmware Small Read More
Brio Technology Expands Support for WML and XML
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its

hosted support  Technology Expands Support for WML and XML Event Summary HANOVER, Germany, Feb. 28 /PRNewswire/ -- Brio Technology (Nasdaq: BRYO) a leading provider of business intelligence solutions for the e-enterprise, announced it is adopting Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying language for its entire suite of products. Brio will initially incorporate these technologies in Brio.Report, the company's enterprise reporting solution, Read More
Releasing Resources to Support Growth: The Long-term Benefits of Finance Transformation
Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation

hosted support  Resources to Support Growth: The Long-term Benefits of Finance Transformation Senior finance executives in all industries recognize the long-term benefits of transaction-processing automation on resource allocation. Transaction automation frees time and resources that can be allocated for decision support and financial planning and analysis. The result: sustained, profitable top-line growth and risk reduction. Find out other benefits of improving your back-office processes through automation. Read More
Frankford Candy Improves Its Business Flexibility with Expert Service and Support


hosted support  Candy Improves Its Business Flexibility with Expert Service and Support Read More
Using GoldSim and Dynamic Simulation to Support Integrated Water Resources Management
Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce

hosted support  GoldSim and Dynamic Simulation to Support Integrated Water Resources Management Integrated water resources management (IWRM) is a framework that supports collaboration and fosters proactive decision making for efficient management of scarce water resources. GoldSim is a software tool for conducting simulations of complex systems to support management and decision making in engineering, science, and business. This paper provides a brief overview of GoldSim, with special emphasis on IWRM applications. Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

hosted support  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

hosted support  Is the Value Proposition of Support and Maintenance? User enterprises are becoming more aware of how software vendors' support and maintenance (S&M) agreements affect their bottom lines, and many are not particularly pleased with what they see. For a definition of the problem, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? and Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? It might be useful at this point to explain, at a very Read More
SSA Seeks Support from Synquest


hosted support  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource Read More
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

hosted support  Technology Support for Education Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

hosted support  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More
How to Develop, Maintain, and Support a Quality Management and Development Process
The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges

hosted support  to Develop, Maintain, and Support a Quality Management and Development Process The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges. Choosing a tool to help support these practices not only can help to alleviate the burden placed on those involved, but it can add efficiency, organization, and the foundation for success. Find out how one company benefited from implementing a quality initiative. Read More

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