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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform
Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of

hosted support  Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More
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Documents related to » hosted support


Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with

hosted support  without some other application—whether hosted or on-premise—does not provide immediate accessibility. This is one of the greatest advantages of on-premises products: even when the organization stops paying for support and maintenance, the software license provides the ability to continue using the application uninterrupted. Many customers with complex integrations and analytical reporting opt for an on-premises solution based solely on this fact. So what is the right answer for your organization? Read More
Hosted PBX System Comparison
This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for

hosted support  guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

hosted support  implementing and maintaining a hosted CRM solution may be a relatively hassle-free endeavor, but it's not the end of the road. Making a technology available is one thing; driving adoption of the solution among employees and creating processes to support its capabilities is a whole other ball game. Said Tim Hickernell, an Info-Tech Research Group senior analyst: In the end, it's about process. If you don't have your sales, your service, your marketing processes in place, I don't care if the software is Read More
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

hosted support  CRM Application Integration , Hosted CRM , CRM Hosting , CRM Web Services , CRM Business Technology , Customer Relationship Management . This AberdeenGroup Executive White Paper focuses on the business value of front-to-back office integration for small and mid-market companies as well as the role of Software-as-a-Service in enhancing that value. AberdeenGroup field research conducted for this paper concludes that small and mid-market companies will soon find they have outgrown their sales-focused CRM Read More
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community

hosted support  Technology Support for Education Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs. Read More
Why You Should Consider a Hosted Messaging Archiving Solution
E-mail archiving systems are no longer simply tools that focus on regulatory compliance, but instead are multifaceted systems that can help companies satisfy

hosted support  You Should Consider a Hosted Messaging Archiving Solution E-mail archiving systems are no longer simply tools that focus on regulatory compliance, but instead are multifaceted systems that can help companies satisfy legal discovery requirements, improve messaging-related storage management, and assist in disaster recovery efforts. While there are several solutions available, a hosted solution can offer a number of important benefits you should consider. Read More
Infor Continues Significant Investments to Support Healthcare Industry Vertical
Infor is one of the leading solution providers making significant investments in its offerings for the healthcare industry vertical. Infor’s solutions have

hosted support  deployed in a single-tenant hosted environment that is HIPAA-compliant and includes encryption, application monitoring, and audit controls by ClearDATA. Later this year, the Infor Cloverleaf 6.1 should have the new Infor User Experience platform integrated throughout the environment, allowing collaboration and personalization. Additional updates available now include a new Android mobile application for Infor Cloverleaf Global Monitor, Infor Cloverleaf Exchange Analytics, which enables reporting around cl Read More
Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture
Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including

hosted support  Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the Read More
How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

hosted support  KNOVA Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More
Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents
Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of

hosted support  hosted or SaaS Predictive Dialing for Work-at-Home Agents Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More
Analysis of Novell's Announced Support for Sun's Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

hosted support  of Novell's Announced Support for Sun's Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun's newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More
ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

hosted support  IT Infrastructure Support Services Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
Choosing the Right ERP Solution to Support a Global Business
You may run a global business, but your enterprise resource planning (ERP) system has to adapt to local laws, languages, currencies, and regulatory standards

hosted support  the Right ERP Solution to Support a Global Business You may run a global business, but your enterprise resource planning (ERP) system has to adapt to local laws, languages, currencies, and regulatory standards wherever you operate. Choosing the Right ERP Solution to Support a Global Business outlines three strategies for meeting local requirements without losing enterprise-wide visibility. You'll discover whether it's better to implement a different ERP solution for each business unit consolidate y Read More
SAP Extends Maximum Attention to More of its Services and Support Customers
SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers

hosted support  Extends Maximum Attention to More of its Services and Support Customers SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development. Read More

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