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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 hp itil


ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

hp itil  described in ITIL v3. HP Solutions Value/Benefit ITIL v3 Strategy HP Project and Portfolio Management Center Optimize service strategy and IT portfolio management Manage business demand for new projects Manage programs and projects from service design to service operations Service strategy Service design HP SOA Center Improve cross-IT collaboration and enterprise control through governance applications and a system of record Manage the contract between consumer and providers Enable reuse of existing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

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Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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6 IT Resolutions You Can’t Afford NOT to Make for 2009


Yes, we know everyone had a great New Years party. We saw the ball drop from Big Apple, watched celebrations all over the globe, and optimistically made the same old New Year resolutions again. But what about the resolution for your industry and the global economy in general? What does the dawn of 2009 have for your industry? Let’s evaluate some of the events which will mold the fortune of many

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Compaq's High-End Wintel-based Rack Servers - Working Hard to Stay #1


Compaq Computer Corporation, the #1 volume manufacturer of PC Servers, both US and worldwide, is fighting a strong challenge by Dell Computer. This note assess the strengths and weaknesses of its four-CPU rackmount servers.

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IT Planning: A Corporate Mantra


Aligning IT with business objectives has long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and assembling plans that meet business needs—never mind providing the necessary details to ensure thorough infrastructure planning. Don’t focus too much on technology—find out how to better manage the IT planning process and how to overcome its challenges.

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Sunny Malta as an Nearshore IT Outsourcing Location


Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

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PC Market Figures Show Compaq, Dell, and HP Lead


The desktop PC market is turning from a five-way fight into a three-way horse race, led by Dell, Compaq, and HP.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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Synergix Technologies


Founded in 1990, Synergix Technologies Pte Ltd is a Singapore-based software company that provides enterprise resource planning (ERP) solutions for the trading and distribution, project-based, manufacturing-based, and retail industries. The company serves 3,000 customers in Singapore, Malaysia, Thailand, Indonesia, Cambodia, Vietnam, and China. Synergix partners include IBM, Novell, Elixir Technology, Singapore Infocomm Technology Federation, and Hewlett-Packard (HP).

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