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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

i part 1  1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » i part 1


Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

i part 1  analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a manufacturer of scrotchets here in Greenfields, US of A. I have four direct reports, all of whom want my boss’s job after they’ve digested and shat mine out. Thanks to the latest round of layoffs, there are only 300 of us left at Scrotchets, Inc., so upward mobility is at a premium. Read More...
They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

i part 1  solid multi-national capabilities. But I digress again, and Apollo will get an in-depth coverage in a separate blog post or in a research article on our web site/newsletter... Going back to the era of late 80’s & early 90’s, Oracle was the main provider of underlying relational database management systems (RDBMS) and development tools, whereas IBM DB2 also played a part (albeit to a much lesser degree). Much later, software developers started using Microsoft SQL Server and related cheaper integrated Read More...
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

i part 1  I am and what I do at the company). Rapid deployment (measured in weeks -- versus months or years -- and cost-effective) and robust integration (with existing applications & data, support for industry-standard application and data interfaces, and portal-based infrastructure) are other tenets of adaptive CRM. Also critical for adaptive CRM are the inherent business intelligence (BI) capabilities to understand customer and market dynamics, and business process management (BPM) in a multi-tier way (via Read More...
TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction - Part I
A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM

i part 1  Gaining Traction - Part I A number of earlier TEC articles and blog entries have analyzed the nascent sales performance management (SPM) or enterprise incentives management (EIM) software market, which has also been one of those areas with a significant uptake of on-demand deployments. Indeed, companies of all size increasingly use software packages for sales compensation and other incentives management , to more accurately and strategically model and forecast commissions and other incentive-based costs Read More...
IT Project Management Tools: MS Project and Its Alternatives (Part 2)
In my last posting I wrote about the functions of project management. When I considered alternatives to MS Project, I started thinking about the functions of

i part 1  alternatives to MS Project, I started thinking about the functions of Project Portfolio Management (PPM) software and concluded that they were similar in many respects. • Design The project blueprint and design stage where are all Business Process Models are developed • Modeling Interviewing stakeholders and developing the transactional and business process to support enterprise software deployment • Execution The go-live stage to implement the business process and software solution • Monitoring Read More...
Case Study: SAP Business One Making The Difference For Source 1 Enterprises
For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and

i part 1  Study: SAP Business One Making The Difference For Source 1 Enterprises Case Study: SAP Business One Making the Difference for Source 1 Enterprises If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Source 1 Enterprises implemented the SAP® Business One application to replace its existing but limited software package with a robust and integrated application capable of meeting current and future objectives. Source : Vision33 Resources Read More...
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

i part 1  this series ( part I , part II ), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise resource planning (ERP) system would have to support global trade management (GTM) functionality more quickly than expected. He had sent an e-mail off to his chief information officer (CIO), Mike, suggesting a new project be set up and managed by the project management office, MegaPMO. Now, with some trepidation, he awaited the response from the CIO. The week following Read More...
I Did It the iWay
After attending the iWay seminar on Enterprise Information Management (EIM) yesterday, I was thinking that a CIO who implemented their system might sing the

i part 1  Information Management (EIM) yesterday, I was thinking that a CIO who implemented their system might sing the following after the implementation: [Editor's note: sincere apologies to Frank Sinatra.]   I did it the iWay And now, the end* is near; And now it’s done - the integration. My friend, I’ll say it clear, We were so close from devastation. I did all that they said. I even built a data warehouse; And more, much more than this, I did it the iWay. And bugs, they had a few; But then again, too few Read More...
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

i part 1  - Part II Part I of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant ( blue collar trenches ) and the enterprise ( white collar ivory tower ). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that would help manufacturers close the gap between the shop floor and the offices by gaining Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part III
Part II of this blog series explained ToolsGroup’s value proposition for achieving service level excellence in distribution environments. The point of the

i part 1  Webcast mentioned in Part I , Joseph Shamir, ToolsGroup’s chief executive officer (CEO), ascertained that when the long tail is viewed from a supply chain perspective, the tail starts where demand becomes “intermittent.” Using this definition, ToolsGroup’s research shows that most brick-and-mortar companies (and not only e-tailers, as one might think) are also facing an increasingly long tail environment. This is because they are dealing with far more SKUs and slow-moving items with lumpy, unpredi Read More...
Whose ROI is it Anyway? Part Two: Sorting Through Claims
ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and

i part 1  of the equation. This is Part Two of a two-part note. Part One defined ROI. Pseudo-accurate ROI doesn't help anyone Consider an ad from Synygy . This vendor provides software and expertise for sales incentive management and sales performance management. Surely many companies—in a wide range of industries—pay attention to performance improvement in these areas. The ad reads, help you achieve success with a proven 173% return on investment in Synygy software and services. Note that the claim isn't Read More...
Inovis Delves into PIM by Snatching QRS Part Four: Market Impact
While owing to a number of similar products and to former competition between the merging parties this merger has a merit of growth by acquisition in a slow

i part 1  and retail environments. This is part four of a five-part note. Parts one, two, and three detailed the event. Part five will cover challenges and make user recommendations. Targeting the Retail Sector Thus, some software vendors targeting the retail sector, such as QRS, IBM , SAP , or General Exchange Services (GXS) (see GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data ) remain focused on enabling retail industry participants to connect with each other and transact business through the Read More...
Business Information Exchange with BizManager400 for IBM System i
Designed for the IBM System i and iSeries platforms, Inovis’ BizManager400 provides secure managed file transfer of critical business documents like purchase

i part 1  BizManager400 for IBM System i Business Information Exchange with BizManager400 for IBM System i If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Inovis is a leading provider of on-demand Business Community Management solutions that empower companies to transact, collaborate and optimize communications with every facet of their business communities. By standardizing and automating mission-critical business interactions, companies can Read More...
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