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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

i part 1  1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » i part 1


They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)
The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons

i part 1  solid multi-national capabilities. But I digress again, and Apollo will get an in-depth coverage in a separate blog post or in a research article on our web site/newsletter... Going back to the era of late 80’s & early 90’s, Oracle was the main provider of underlying relational database management systems (RDBMS) and development tools, whereas IBM DB2 also played a part (albeit to a much lesser degree). Much later, software developers started using Microsoft SQL Server and related cheaper integrated Read More
SaaSy Discussions (Part I)
Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi

i part 1  I am and what I do at the company). Rapid deployment (measured in weeks -- versus months or years -- and cost-effective) and robust integration (with existing applications & data, support for industry-standard application and data interfaces, and portal-based infrastructure) are other tenets of adaptive CRM. Also critical for adaptive CRM are the inherent business intelligence (BI) capabilities to understand customer and market dynamics, and business process management (BPM) in a multi-tier way (via Read More
Taming the SOA Beast - Part 1
Certainly, I admit to not being a programmer or a techie expert (not to use somewhat derogatory words like “geek” or “nerd”) per se. Still, my engineering

i part 1  - Part 1 Certainly, I admit to not being a programmer or a techie expert (not to use somewhat derogatory words like “geek” or “nerd”) per se. Still, my engineering background and years of experience as a functional consultant should suffice for understanding the advantages and possible perils of service oriented architecture (SOA). On one hand, SOA’s advantages of flexibility (agility), components’ reusability and standards-based interoperability have been well publicized . On the other hand, Read More
Frankie Does ERP, Part 1
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

i part 1  analysis based on interviews I am currently conducting with him. You may find Frank’s use of language a little colorful. I have toned it down. It's still colorful.] * My name is Frank. I’m a mid-level manager for a manufacturer of scrotchets here in Greenfields, US of A. I have four direct reports, all of whom want my boss’s job after they’ve digested and shat mine out. Thanks to the latest round of layoffs, there are only 300 of us left at Scrotchets, Inc., so upward mobility is at a premium. Read More
GSA Schedule Partnership Gets Network-1 in the Door
Lyme Computer, a woman-owned 18 person consultancy specializing in setting strategic IT agendas and implementation services for Federal Agenices, partners with

i part 1  Schedule Partnership Gets Network-1 in the Door GSA Schedule Partnership Gets Network-1 in the Door L. Taylor - June 26, 2000 Event Summary Lyme Computer Systems, a $16 million full-service computer reseller specializing in host embedded intrusion prevention systems has formed a strategic partnership with Network-1 Security Solutions to deliver host-embedded intrusion prevention systems. Lyme, which holds a GSA and Federal Supply Schedule, caters to Federal Agencies and the educational market. Figure 1. Read More
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

i part 1  All (Part II) Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability . To the end of providing entire food supply chain traceability and information visibility, mid-March, during its CUE 2008 annual user conference , Lawson Software announced the availability of Lawson M3 Trace Engine 3.0 , the first version offered within the US market. The application is designed to help companies in the food and beverage (F&B) industries improve product quality and h Read More
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

i part 1  single WMS product. This is Part five of an eight-part note. Parts One through Five detail recent announcements. Parts Six and Seven will discuss the market impact. Part Eight will note challenges and make user recommendations. Parts One through Four were published between August 11 and 14. Part Five to Eight will be published August 18 to 21. SCE Optimization Addressing some shortcomings of current SCE systems that admittedly mainly still automate and do not necessarily optimize operations within the sho Read More
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

i part 1  as mud” feeling. Therefore, I was recently fortunate to witness a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie . Namely, on March 23, 2009, Alan Trefler, Pegasystems’ founder and CEO, gave his luncheon keynote presentation at the Gartner BPM Conference in San Diego . His theme was “Don’t just Survive…Capitalize.” Trefler begun by reminding the audience that in today’s turbulent economy we are all “not Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

i part 1  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More
J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2: FOCUS Announcements Continued
While significant new product deliveries have happened under the company’s own steam, J.D. Edwards has not departed from its traditional policy of congenial

i part 1  concrete delivery announcements discussed in Part One, during FOCUS, J.D. Edwards announced merely its vision for a Supplier Relationship Management ( SRM ) suite with full capabilities to electronically collaborate with suppliers and partners across the supply chain. Having advanced the concept of SRM beyond other offerings currently on the market, J.D. Edwards believes to be in a great position to fill future customers' growing need for more visibility, real-time response and collaboration in the Read More
i-flex solutions
i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than

i part 1  flex solutions i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Read More
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

i part 1  part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis opens a great number of possibilities and opportunities Read More
Product Life Cycle Management (PLM) in Process Part 2 Process PLM Motivation
This part of the series on Product Life Cycle Management in Process explores the business motivations by review business strategies.

i part 1  Process PLM Motivation Introduction In Part One of this series, we discussed Product Life Cycle Management as a proven concept in the discrete industries and as a growing concept in process. In this part, we explore the business motivations for PLM in process enterprises by reviewing business strategies. In part three, we will look at requirements for Process PLM decisions. The business strategies reviewed are: Accelerating Time-to-Market Increasing the success rate of new products Increasing the profitab Read More

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