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Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
infrastructure library:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best
practices for IT service management (ITSM), promoting a q... ...
Published:
2010-03-11
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Abstract:
Companies have invested heavily in their IT infrastructure, but they still face challenges with their existing business operations.
To help create a cost-effective, high-performance system, SAP has developed a program to help companies proactively analyze
and improve business performance in four key area (...)
Excerpt related to
infrastructure library:
... Source: SAP. Document Type: White Paper Description: Companies have invested heavily in their IT infrastructure,
but they still face challenges with their ...
Published:
2011-01-14
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Abstract:
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their
business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on
investment (ROI). So what’s the key to maximizing ITIL R (...)
Excerpt related to
infrastructure library:
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT
departments trying to solve their business problems. But... ...
Published:
2010-03-11
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Abstract:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of
process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet
goals for cost, schedule, functionality, and product qualit (...)
Excerpt related to
infrastructure library:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes
should understand the concept of process maturity. As a f... ...
Published:
2010-03-11
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Abstract:
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality
improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL
implementations, while implementing robust governance proc (...)
Excerpt related to
infrastructure library:
The Information Technology Infrastructure Library (ITIL) provides a common process framework
for driving service quality improvements and cost red... ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate
in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant
amount of manual work, resulting in a risk of error (...)
Excerpt related to
infrastructure library:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems.
However, many organizations operate in department and ... ...
Published:
2010-03-11
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
infrastructure library:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the
only consistent and comprehensive documentation of best pr... ...
Published:
2010-03-11
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Abstract:
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information
and technology to be smarter about how they work, where they invest, and the way they interact with their customers. Download
this report to learn how they’re doing it. (...)
Excerpt related to
infrastructure library:
Inside the Midmarket: A 2011 Perspective—IBM Worldwide Study. Source: IBM. Document Type: White Paper Description: In our
increasingly ...
Published:
2011-09-15
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Abstract:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during
the entire process—from the preliminary requirement (...)
Excerpt related to
infrastructure library:
The case company implemented an information technology services management (ITSM) system to support information technology
infrastructure library ... ...
Published:
2011-01-28
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Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
infrastructure library:
The case company decided to carry out an information technology infrastructure library (ITIL)
implementation, and in so doing hoped to make produc... ...
Published:
2011-01-28
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
infrastructure library:
... To accelerate their IT infrastructure library (ITIL) initiatives, many
are implementing service resolution management (SRM) systems. ...
Published:
2010-03-11
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Abstract:
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly
acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are
hard to sell to management, and which promise return (...)
Excerpt related to
infrastructure library:
... The issue is particularly acute for large multiphase deployments, such as IT infrastructure
library (ITIL) implementations: massive projects which are hard to ...
Published:
2010-03-11
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Abstract:
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out
of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology
Infrastructure Library (ITIL) provides a common framework fo (...)
Excerpt related to
infrastructure library:
... however. Fortunately, the Information Technology Infrastructure Library
(ITIL) provides a common framework for all IT activities. But ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
infrastructure library:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to
manage IT operations and services, with the main objectiv... ...
Published:
2010-03-11
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Abstract:
With the frenetic pace of global mergers and acquisitions (M&A) showing no sign of abating, nearly every chief information
officer (CIO) today must at some point grapple with the enormous challenges of integrating acquired companies. But too often
success eludes the merged companies—with IT getting (...)
Excerpt related to
infrastructure library:
Successful Mergers and Acquisitions. Source: SAP. Document Type: White Paper Description: With the frenetic pace of global
mergers ...
Published:
2010-03-11
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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
infrastructure library:
... optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service ...
Published:
2011-01-28
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Abstract:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable
these processes increases. Business service management (...)
Excerpt related to
infrastructure library:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As ...
Published:
2010-03-11
-
Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
infrastructure library:
... optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service ...
Published:
2011-01-28
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Abstract:
Has your organization truly embraced the message of the incident management process, as part of the practices recommended
in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on
a lot of what incident management in particular and ITIL in (...)
Excerpt related to
infrastructure library:
... Has your organization truly embraced the message of the incident management process, as part of the practices
recommended in the IT Infrastructure Library (ITIL ...
Published:
2010-03-11
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Abstract:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Excerpt related to
infrastructure library:
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC. Source: NetQoS.
Document ...
Published:
2010-03-11