When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.
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35 percent; and in insurance brokerage a mind-boggling 50 percent. So retention seemed and seems to be the thing. But those customers you are retaining have to have been acquired somewhere and, as the economy continues to recover and grow, acquisition is not as ugly a word as it used to be. But how you acquire (or retain) your customers no longer just depends on the provision of a good product or a good service, but in fact, how much the customer bonds to the experience that they have with you and your