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Abstract: When government
agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information, put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while you save budget dollars. And with the proper tools and technology, you can create the loyalty bond you need between your agency and your constituents.
PubDate: 9/13/2007 4:42:00 PM
Abstract: Intelligence agencies cannot afford delays in uncovering insight, whatever the source. At the same time, they must work within operationally constrained environments. Unfortunately, traditional IT approaches simply fall short when it comes to providing a solution that can reliably process massive amounts of data in a timely fashion. But with national security at stake, failure is simply not an option.
Abstract: The American Recovery and Reinvestment Act (ARRA), designed to quickly stimulate economic recovery in the US, also marks the start of a new era in the regulation, oversight, and accountability of the use of public funds. Agencies at all government levels will be challenged to maintain focus on programs that achieve long-term results—while ensuring they adhere to the complex requirements for stimulus funds. Learn more.
Abstract: Companies that are not already offering the capabilities of meeting the exacting, stringent requirements of federal agencies will likely not be able to tap the recent surge in the federal and defense markets. Conversely, those vendors and their users--government contractors--who can deliver comprehensive solutions that satisfy the requirements of federal agencies are in the driver's seat to capture that market segment.
Abstract: Online advertising network 24/7 has acquired AwardTrack, a newly launched provider of loyalty programs.
Abstract: There has been significant activity in the public sector, with all major players winning important new federal contracts for Enterprise Resource Planning (ERP). This strong government interest in ERP applications means that ERP seems to be getting some infusion from this sector at least.
Abstract: A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best industry security professionals want nothing to do with helping the FBI resolve cybercrime. Recently, one of the leading Department of Justice attorneys general, well-known for expertise in successfully prosecuting cybercrime, asked TechnologyEvaluation.Com why so many security and information technology professionals snub their noses at law enforcement agencies that exist to protect our nation's vital assets - private and public. TechnologyEvaluation.Com went behind the scenes to find o
Abstract: USi plans to not only host messaging, but also to offer technical expertise and training to government agencies as part of its enterprise Exchange outsourcing package.
Abstract: How federal agencies use the Uniform Contract Format (UCF) to facilitate the preparation of solicitation (Request for Proposal [RFP]) and contract.
Abstract: Discover what makes your procurement process provide for full and open competition. Learn what are the different competitive procurement methods. Get an introduction to the Federal Acquisition Regulation (FAR), the official document setting forth procurement policies and procedures that US federal agencies should follow when soliciting offers (bids or proposals) for goods, products, services, or construction from qualified suppliers
Abstract: Within large companies, there are an increasing number of activities and people to manage, including suppliers and third-party agencies. These activities are often supported by underdeveloped IT systems—but marketing is always “too busy” with campaigns, web content, and other activities to do anything about it. Learn how marketing resource management systems can help manage marketing activity and accountability.
Abstract: ThyssenKrupp manufactures and configures custom elevators. To shorten sales cycles, reduce costs, and simplify ordering for agencies, distributors, and customers, ThyssenKrupp opted to implement the Cameleon Commerce Suite e-commerce platform and product configurator. Sales teams can now generate accurate real-time estimates and plans, and validate configurations for their customers using 3D visualization. Find out how.
Abstract: Presence is a key technology powering the real-time Internet. Forward-thinking businesses, service providers, and government agencies are already reaping the benefits of presence-enabled information exchange. This paper explores the nature of presence data, its value to the organization, and methods for leveraging presence to create strategic value and competitive advantage.
Abstract: In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing strategic human capital management (HCM) operations, they can align and engage every employee in the pursuit of organizational mission delivery. The most cost-effective approach to this challenge is through the integration of a comprehensive HCM solution.
Abstract: In the past few years, the number of county employees at the Prince William County Government in Virginia (US) has grown significantly, but with few additions to the administrative staff. Prince William County needed a system that would help its agencies process personnel action forms (PAFs) more efficiently, reduce mistakes, limit paper use, and provide a central repository for PAFs.
Abstract: Corporations share data with a variety of remote offices, trading partners, customers, and regulatory agencies. Sensitive data is transferred to and from entities around the world billions of times a day. Security breaches are frequently in the news, with reports of compromised customer data. However, business-to-business (B2B) workflow breakdowns are more likely to occur—and are potentially just as harmful.
Abstract: Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus.
Abstract: The “fast close” describes the ability to complete accounting cycles and close books quickly. Companies that don’t close fast often miss reporting deadlines, and can suffer in the eyes of shareholders, investors, regulatory agencies, and trade exchanges. However, companies can overcome barriers to fast close by shifting some tasks outside the close process, and by automating traditionally manual consolidation functions.
Abstract: In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung County, New York (US), deployed Salient Performance Management, a performance management solution from Salient Corporation. This solution helped streamline operations, allowing caseworkers, units, and entire agencies to meet and exceed the targets.