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Documents related to » it service improvement


5 Key Points for Continuous Improvement in the Life Cycles of Processes
5 Key Points for Continuous Improvement in the Life Cycles of Processes. Download Free Technology Research Reports about the Continuous Improvement in the Life Cycles of Processes. In today’s changing, competitive world, companies must adopt a continuous improvement methodology to support sustainable and profitable business models. Processes must be seen as a lever for analyzing and optimizing the way firms works. Before you initiate any project involving process automation and management, discover five key points that can help you make continuous improvements in the life cycles of your processes.

IT SERVICE IMPROVEMENT: MPM Continuous Improvement of IT | MPM Continuous Improvement Lead | MPM Continuous Improvement Compliance | MPM Enable Continuous Improvement | MPM Implementing Continuous Improvement | MPM Make Continuous Improvement | MPM Continuous Improvement Services | MPM View Continuous Improvement | MPM Continuous Improvement Lean Manufacturing | MPM Secure Continuous Improvement | MPM Analysis of Continuous Improvement | MPM Apply Continuous Improvement | Acronym-Related White Papers: Business Intelligence (BI)
7/11/2008 9:26:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

IT SERVICE IMPROVEMENT: real-time and immediately transforms it into actionable intelligence through powerful enterprise reporting. As a hosted system, Mindshare is affordable and flexible, with surveys and reports tailored to fit a company’s individual needs. For more information please visit: www.mshare.net . To reach Rich directly, contact him at rhanks@mshare.net or (801) 263-2333. Searches related to Recession? Steal Market Share by Increasing Customer Service! : Customer Services | Customer Service Account | Customer
8/3/2009 3:20:00 PM

Process Improvement in ERP Implementations
Installing a new enterprise resource planning (ERP) system is both challenging and exciting. Yet many organizations do not recognize that one of the largest threats to such a project is a failure to focus on process improvement. If process change is not seen as a necessary element of the project, it will never be as successful as it should be.

IT SERVICE IMPROVEMENT: be as successful as it should be. Process Improvement in ERP Implementations style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Performance Management (BPM),   Enterprise Resource Planning (ERP),   Project and Process Management,   Business Process Automation Related Industries:   Management of Companies and Enterprises Source: Elite Management Consulting Corporation Learn more about Elite Management Consulting Corporation Readers who downloaded this white paper a
11/29/2006 3:40:00 PM

Process Improvement and the Balanced Scorecard
Process improvement efforts often go hand in hand with a balanced scorecard (BSC). A BSC provides management with a set of key result indicators (KRI) to assess how the company is progressing toward strategic goals, such as “increase customer base.” For this type of goal, the KRI are tied to key performance indicators (KPIs). Explore how an application intelligence platform (AIP) can support a process improvement program.

IT SERVICE IMPROVEMENT: Aligning Plant and Corporate IT Mobile Is the New Face of Engagement Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/12/2009 10:59:00 AM

Business Process Overview: Service Management
Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers.

IT SERVICE IMPROVEMENT: Source: IBS Document Type: White Paper Description: Competition and rapidly developing technology constantly drive new business models. Thus, success can be dependent on how rapidly you can deploy and adapt service processes to accommodate new requirements. To stay ahead of your competitors, you need to be armed with a software package that lets you make decisive decisions and implement procedures to meet the increasing demands of customers. Business Process Overview: Service Management
11/16/2006 2:22:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

IT SERVICE IMPROVEMENT: And whose product is it anyway?? After-sales service is increasingly part of the value add—product lifecycle does not end at the retail check-out. Product performance as promised challenges the future of the manufacturer/consumer relationship. Brand loyalty is hard won—product differentiation is in many cases based on perception. This is one remaining area where manufacturers can impact true future demand. But for some reason, once the product moves into the retail channel, most manufacturers lose
11/2/2004

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

IT SERVICE IMPROVEMENT: White Paper Description: Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize
1/18/2010 8:30:00 PM

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

IT SERVICE IMPROVEMENT: Business Services that make it possible to create real-time web service interfaces to other applications without having to script a single line of code. This was not possible with prior versions, even as recent as v 7.5. These advancements also make it possible to have a straight forward upgradeable path as well as reduce the need for cross technical knowledge between the systems. Web service integrations can give the Siebel end users extreme useful and current data. Below are just a few examples of this
3/22/2007 1:46:00 PM

How to Lead Your Organization on the Best Path to Performance Improvement (Webcast Transcript)
Find out how to lead your organization on the best path to performance improvement. We'll change your mind about enterprise performance management. Companies require an agile enterprise performance management (EPM) strategy to ensure they have information to support effective decisions. The more information companies generate, the more they need software that places the information in the right context and optimizes the decision-support process. Learn to identify software that can help your organization find the best path to continual performance improvement.

IT SERVICE IMPROVEMENT: for these solutions. And it isn t necessarily the most costeffective to do a big bang. I mean, we ve kind of proven time and time again that successful implementations do start with a pilot, potentially in a division of the organization, flesh that out, show the benefits to management and the information that s being generated, the operational results and then the organization is willing to make that next investment to expand horizontally across the organization. But even looking at entry points like
6/23/2010 11:08:00 AM

MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

IT SERVICE IMPROVEMENT: MSF R2 Service Architecture MSF R2 Service Architecture Source: MultiService Forum Document Type: White Paper Description: As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these
7/21/2006 3:02:00 PM

The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.

IT SERVICE IMPROVEMENT: For such an enterprise, it is invaluable to be able to enter a master tag number or heat number for a coil or a bundle of sheets, pipes, or tubes, and see every single piece produced from it, along with the processes that were performed, at what cost, and the details about who purchased the piece, when, and for how much. Information on how much profit (or loss) was generated from that order, part, or tag is also vital. Products made at these sites include a wide variety of metal sheets, pipes, tubes, and
11/30/2005


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