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Documents related to » itil dump


ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.

ITIL DUMP: ITIL Foundation Fasttrack—The Way You Want It! ITIL Foundation Fasttrack—The Way You Want It! Source: Implement Consulting Group Document Type: Case Study Description: The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied
1/28/2011 4:01:00 PM

ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.

ITIL DUMP: ITIL Process Maturity Self-assessment ITIL Process Maturity Self-assessment Source: Pink Elephant Document Type: White Paper Description: IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on
3/28/2007 3:51:00 PM

Getting ITIL Done with IT Process Automation
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

ITIL DUMP: Getting ITIL Done with IT Process Automation Getting ITIL Done with IT Process Automation Source: Opalis Software, Inc. Document Type: White Paper Description: Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and
8/28/2007 3:41:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

ITIL DUMP: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.

ITIL DUMP: First Step of an ITIL Initiative The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative Source: eG Innovations, Inc. Document Type: White Paper Description: The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement
3/23/2007 4:53:00 PM

IT Vendor Management in Hard Economic Times
Just what you need about IT Vendor Management! During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment (ROI) is realized quickly and business competitiveness is improved at lower cost. IT vendor management allows you to build a mutually beneficial relationship with your suppliers and service providers. Find out how.

ITIL DUMP: , Vendor Managment , ITIL Vendor Management , Outsourcing Vendor Management , Source Vendor Management , Vendor Management , Vendor Management Application , Vendor Management Best Practices , Vendor Management Companies , Staffing Vendor Management , Vendor Management Company , Vendor Management Consulting , Vendor Management Experience , Vendor Management Expert , Vendor Management Framework , Technology Vendor Management , Vendor Management List , Vendor Management Office , Vendor Management Policies ,
7/17/2009 2:18:00 PM

The ITIL Version 3 Prescription for Transitioning Services
IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

ITIL DUMP: The ITIL Version 3 Prescription for Transitioning Services The ITIL Version 3 Prescription for Transitioning Services Lou Hunnebeck - July 30, 2008 Read Comments No matter the size of the organization, the industry, or the market sector, and no matter how long it has been in existence or how dependent it may or may not be on technology, every organization struggles with change. Projects run over time and over budget. New elements seem to break what was working before. Rollouts fail part way through, with
7/30/2008

6 IT Resolutions You Can’t Afford NOT to Make for 2009 » The TEC Blog
methodology ( Agile , ITIL ), automate testing ( Business Technology Optimization ), or acquire CMMI or ISO certification; well, this could be the best time to bring those ideas to reality. In order to make those ideas reality, companies do not require huge financial investment. As customer demand for new development is decreasing, organizations just need to properly allocate time and resources, which should be readily available internally. Improving the quality of existing software and IT services can

ITIL DUMP: CMMI, ISO, IT service management, quality, Real options management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-01-2009

10 Ways to Sell Upper Management on a Network Upgrade
The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst. Nevertheless, there are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s purse strings. Discover 10 ways to sell the members of your upper-management team on a network upgrade.

ITIL DUMP:   risk management,   itil,   help desk,   simple network management,   snmp,   data center,   social networking,   resource management,   cartoon network games,   msp,   telecommunication,   management jobs Source: Focus Research Learn more about Focus Research Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce
11/5/2010 4:29:00 PM

Assess Your Enterprise Agility
Companies are constantly buffeted by changes in the business environment. In response, executives are recognizing the need for their firms to become more agile in making changes to strategy, operations, and products. But turning agility from a buzzword into a business capability requires measuring and managing a firm’s ability to change. Learn the key agility indicators (KAIs) that highlight improvement in your company.

ITIL DUMP:   changes management,   itil change management,   business change management,   change it management,   it change management,   managing organizational change,   business change process Source: SAP Learn more about SAP Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for
4/27/2010 4:13:00 PM

Harnessing the Power of an Enterprise IT Dashboard
An IT dashboard acts as a “single pane of glass”—delivering valuable and easy-to-use information from physical and virtual environments. In this white paper, you’ll learn the importance of implementing simple processes that turn dashboard data into actionable IT decisions; how to turn IT metrics into reports that business units want to see; and how service level management can highlight the value of the IT department.

ITIL DUMP: Uptime Software, reports, dashboard, reporting, sla, status report, service level agreement, service level agreements, dashboard design, dashboard software, digital dashboard, service level management, executive dashboard, it dashboard, management dashboard, project dashboard, status reports, weekly reports, dashboard reporting, status reporting, dashboard report, dashboard template, kpi dashboard, service level agreement template, sla template, dashboard reports, dashboard templates, it sla, sla agreement, sla management, dashboard indicators, sla service level, dashboard gauges, dashboard .
5/25/2010 12:23:00 PM


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