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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 itil dump


ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

itil dump  Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Selecting Manufacturing ERP for ISO 26000 Compliance


This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and the UN Global Compact. It also explores the different ways that enterprise software like enterprise resources planning (ERP) and enterprise asset management (EAM) can be leveraged to help document compliance with the various requirements of the ISO standard.

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Yes, We Have No Bananas: Consumer Goods Manufacturers Serve Demanding Customers


Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full. To accomplish this requires sophisticated inventory management and optimization tools for the consumer goods supply chain.

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Stemming the Loss of Knowledge Capital: A Business Fix for Canadian Manufacturers


The clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. That’s why the best hope for Canadian manufacturers lies in introducing knowledge management strategies across the enterprise—before it’s too late.

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Access to Critical Business Intelligence: Challenging Data Warehouses?


There is a perception that if business users are given access to enterprise databases and raw query tools, they will create havoc in the system, which is a possibility—unless the business intelligence (BI) product developer understands the potential problem and addresses it as a business-critical factor.

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Yet another Case for Industry-Specific Solutions


Technology is changing at a breakneck pace, and is there anyone out there who will debate me on that issue? The undeniable evidence that I am getting old is the fact that I got my engineering degree in the late 1980s. Imagine how much easier my studies would have been then had only the Internet, word processors, Wikipedia, presentation software, multimedia products, etc

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Accelerate ROI for Business Process Management (BPM)


Business process management (BPM) consists of software and expertise, designed to improve the performance, visibility, and agility of business processes. With the right BPM solution, organizations can break down silos of information, streamline workflows, and help business professionals work better by working together. Learn about BPM solutions designed for rapid deployment and quick return on investment (ROI).

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Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

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Securing Your Mobile Workforce


This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular, a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management policies for a distributed workforce.

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IT Planning: A Corporate Mantra


Aligning IT with business objectives has long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and assembling plans that meet business needs—never mind providing the necessary details to ensure thorough infrastructure planning. Don’t focus too much on technology—find out how to better manage the IT planning process and how to overcome its challenges.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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