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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
itil guide:
ITIL Service Support Processes in Record Time. ... The existing procedures and instructions
were combined with ITIL’s different service support areas. ...
Published:
2011-01-28
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Abstract:
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their
business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on
investment (ROI). So what’s the key to maximizing ITIL R (...)
Excerpt related to
itil guide:
ITIL and Its Impact in a Multiprovider Environment. Source: EquaTerra. Document ... investment
(ROI). So what’s the key to maximizing ITIL ROI? First ...
Published:
2010-03-11
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Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
itil guide:
ITIL—Living Processes. Source: Implement Consulting ... of the project. Download <strong>ITIL—Living
Processes</strong>. Comments: ...
Published:
2011-01-28
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
itil guide:
ITIL Foundation Fasttrack—The Way You Want It! ... Download <strong>ITIL
Foundation Fasttrack—The Way You Want It!</strong>. Comments: ...
Published:
2011-01-28
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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
itil guide:
... ITIL Service Support Processes in Record Time. ... The existing procedures
and instructions were combined with ITIL’s different service support areas. ...
Published:
2011-01-28
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Abstract:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate
in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant
amount of manual work, resulting in a risk of error (...)
Excerpt related to
itil guide:
Getting ITIL Done with IT Process Automation. Source: Opalis Software, Inc. ... Download
<strong>Getting ITIL Done with IT Process Automation </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
itil guide:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
itil guide:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
Choose one that fits your individual need in relation to License Management.Everything you always wanted to know. Agitar provides
Java testing solutions to its customers around in the world in various industries. Agitar has been using a network licensing
platform since 2004, and now offers floating licens (...)
Excerpt related to
itil guide:
Choose one that fits your individual need in relation to License Management.Everything you always wanted to know. Agitar provides
Java testing solu...
Published:
2010-03-11
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
itil guide:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
itil guide:
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative. Source: eG Innovations,
Inc. Document Type: White ...
Published:
2010-03-11
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Abstract:
Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful
IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited
budget and tight timelines. Learn about the differenc (...)
Excerpt related to
itil guide:
The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution. Source:
Uptime Software. Document ...
Published:
2010-03-11
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Abstract:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of corporate directives. But organizations often fall short of publishing quality documents and assembling
plans that meet business needs—never mind provid (...)
Excerpt related to
itil guide:
Choose one that fits your individual need in relation to IT Planning.Free download! Aligning IT with business objectives has
long been a mantra of ...
Published:
2010-03-11
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Abstract:
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out
of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology
Infrastructure Library (ITIL) provides a common framework fo (...)
Excerpt related to
itil guide:
How to Get ITIL Done—Implementing ITIL and Making It a Reality. ... But
experience shows that ITIL initiatives still tend to stumble for a variety of reasons. ...
Published:
2010-03-11
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Abstract:
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly
acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are
hard to sell to management, and which promise return (...)
Excerpt related to
itil guide:
The Miracle in Detroit: Putting the ROI into ITIL. Source: Solidcore Systems, Inc. ... Download
<strong>The Miracle in Detroit: Putting the ROI into ITIL</strong>. ...
Published:
2010-03-11
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
itil guide:
The Relationship between ITIL and Facilities Management. ... Now, ITIL
mentions facilities management in best practices for IT service management. Why? ...
Published:
2010-03-11
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Abstract:
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence
doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used
as an analogy, get key tips on how to better define (...)
Excerpt related to
itil guide:
IT Operations: Where the Rubber Meets the Road. Source: Third Sky, Inc. Document Type: White Paper Description: Customers
and users ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
itil guide:
How ITIL-based IT Help Desk Can Help Small and Medium Businesses. ... Download <strong>How
ITIL-based IT Help Desk Can Help Small and Medium Businesses</strong>. ...
Published:
2010-03-11
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Abstract:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Best Practices and IT Optimization. IT has long been one of the best ways to address business challenges. Yet
significant obstacles at the level of IT infrastruc (...)
Excerpt related to
itil guide:
Running and Optimizing IT: a Best-practice Approach. Find Free Strategy and Other Solutions to Define Your Systems Implementation
In Relation To Be...
Published:
2010-03-11
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Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the
traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews
various types of cloud configurations and the ramificatio (...)
Excerpt related to
itil guide:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional
price tag of ...
Published:
2011-04-21