Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.
itil practice test
Service Delivery Interface , ITIL Service Management , New Process Management , Business Service Management Software . Contents Executive overview Traditional understandings: from mechanics to airlines Understand service life cycles, lifelines and the forward spiral Discover existing service life cycles Improve service management through a comprehensive approach Conclusion About IBM Service Management Executive overview Service management has become a critical — and rapidly moving — target for