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Abstract:
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality
improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL
implementations, while implementing robust governance proc (...)
Excerpt related to
itil report:
... ensure they clearly understand the objectives of their ITIL implementations, while implementing
robust governance processes to measure and report progress—or ...
Published:
2010-03-11
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Abstract:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to
minimize costs. The biggest offshoring region is currently I (...)
Excerpt related to
itil report:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Ent...
Published:
2010-03-11
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Abstract:
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly
acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are
hard to sell to management, and which promise return (...)
Excerpt related to
itil report:
The Miracle in Detroit: Putting the ROI into ITIL. Source: Solidcore Systems, Inc. ... Download
<strong>The Miracle in Detroit: Putting the ROI into ITIL</strong>. ...
Published:
2010-03-11
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
itil report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: Service-oriented
organizations often find it difficult to balance infrastructure ...
Published:
2010-10-29
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Abstract:
Higher education institutions are turning to software to help them deal with financial, organizational, and regulatory change.
TEC surveyed higher education professionals to find out whether their software systems were able to address their most pressing
challenges. We also assessed a vendor that emphasi (...)
Excerpt related to
itil report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: Higher
education institutions are turning to software to help them deal with ...
Published:
2011-08-10
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Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
itil report:
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative. Source: eG Innovations,
Inc. Document Type: White ...
Published:
2010-03-11
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
itil report:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
Data, Data Everywhere: a Special Report on Managing Information. Explore data management with sap netweaver MDM. Free white
paper. The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult
enough. Analyzing it, to spot patterns and extract useful (...)
Excerpt related to
itil report:
Data, Data Everywhere: a Special Report on Managing Information. Explore data management with sap netweaver MDM. Free white
paper. The quantity of ...
Published:
2010-05-19
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Abstract:
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer
demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing
their business. Only when the IT department (...)
Excerpt related to
itil report:
Give Your Business What It Wants: Implementing Continual Service Improvement with ITIL Version 3. Source:
Hewlett-Packard. Document ...
Published:
2010-03-11
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Abstract:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Excerpt related to
itil report:
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC. Source: NetQoS.
Document ...
Published:
2010-03-11
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Abstract:
Make up your own mind on Stemming the Loss of Knowledge Capital.It won't cost you anything to find out.Free whitepaper! The
clock is ticking for Canadian manufacturers to come up with a solution to the ongoing loss of knowledge capital. Natural employee
attrition, such as departures or layoffs, inevitable (...)
Excerpt related to
itil report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: The clock
... Capital, Practice of KM, TEC KM Best Practices, ITIL Knowledge Management ...
Published:
2010-03-11
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Abstract:
This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and
the UN Global Compact. It also explores the different ways that enterprise software like enterprise resources planning (ERP)
and enterprise asset management (EAM) can be leveraged t (...)
Excerpt related to
itil report:
Selecting Manufacturing ERP for ISO 26000 Compliance. Source: IFS. Document Type: White Paper Description: This white paper
discusses ...
Published:
2010-11-03
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Abstract:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair
Isaac was using a simple in-house license manager t (...)
Excerpt related to
itil report:
Case Study: Fair Isaac Corporation is here! Download it for free. Fair Isaac Corporation’s FICO scores—the global industry
standard for objec...
Published:
2010-03-11
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Abstract:
This three-part report describes how all businesses can benefit from software-as-a-service (SaaS) services and, in particular,
a variety of hosted services. It also provides advice, best practices, and insight on how to create security and management
policies for a distributed workforce. (...)
Excerpt related to
itil report:
... Source: Symantec. Document Type: White Paper Description: This three-part report describes
how all businesses can benefit from software-as-a-service (SaaS ...
Published:
2010-11-17
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Abstract:
Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful
IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited
budget and tight timelines. Learn about the differenc (...)
Excerpt related to
itil report:
The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution. Source: Uptime Software.
Document ...
Published:
2010-03-11
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Abstract:
When it comes to Sarbanes-Oxley compliance, most IT organizations do not lack measurement data—in fact, they’re buried in
it! What they need are effective ways to put these measurements into the context of critical business services, establish
baselines for every layer of every component, and proacti (...)
Excerpt related to
itil report:
Proactive IT Triage for Sarbanes-Oxley Compliance. Source: eG Innovations, Inc. Document Type: White Paper Description: When
it comes ...
Published:
2010-03-11
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Abstract:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into
the status of a business or some part of it. Developed by (...)
Excerpt related to
itil report:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced S...
Published:
2010-03-11
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Abstract:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable
these processes increases. Business service management (...)
Excerpt related to
itil report:
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business
Service Management. As ...
Published:
2010-03-11
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Abstract:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised
by the Basel Committee's New Capital Accord expec (...)
Excerpt related to
itil report:
Reducing Operational Risk of IT Service in Finance. Browse Free IT Guides on Reducing Operational Risk of IT Service in Finance.
An overview for CI...
Published:
2010-03-11
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
itil report:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11