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Abstract:
The Information Technology Infrastructure Library (ITIL) has become an answer for many IT departments trying to solve their
business problems. But many organizations find that their investment in ITIL has failed to yield the anticipated return on
investment (ROI). So what’s the key to maximizing ITIL R (...)
Excerpt related to
itil white paper:
... Source: EquaTerra. Document Type: White Paper Description: The Information
Technology Infrastructure Library (ITIL) has become an answer for many IT departments ...
Published:
2010-03-11
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Abstract:
The Information Technology Infrastructure Library (ITIL) provides a common process framework for driving service quality
improvements and cost reductions. That’s why organizations must ensure they clearly understand the objectives of their ITIL
implementations, while implementing robust governance proc (...)
Excerpt related to
itil white paper:
Measuring the ROI of Internal ITIL Investments. Source: EquaTerra. Document Type: White
Paper Description: The Information Technology Infrastructure Library (ITIL ...
Published:
2010-03-11
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Abstract:
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for
IT service management. Why? Because facilities have to be int (...)
Excerpt related to
itil white paper:
The Relationship between ITIL and Facilities Management. Source: FacilitiesDesk. Document Type: White
Paper Description: It is an accepted fact that Information ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate
in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant
amount of manual work, resulting in a risk of error (...)
Excerpt related to
itil white paper:
Document Type: White Paper Description: Information Technology Infrastructure Library (ITIL)
processes often span multiple systems. ...
Published:
2010-03-11
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Abstract:
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of
process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet
goals for cost, schedule, functionality, and product qualit (...)
Excerpt related to
itil white paper:
ITIL Process Maturity Self-assessment. Source: Pink Elephant. Document Type: White Paper
Description: IT managers undertaking any implementation of IT ...
Published:
2010-03-11
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Abstract:
In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency. Stepping out
of the shadows and into the limelight has created new challenges for IT, however. Fortunately, the Information Technology
Infrastructure Library (ITIL) provides a common framework fo (...)
Excerpt related to
itil white paper:
How to Get ITIL Done—Implementing ITIL and Making It a Reality. Source: Opalis Software,
Inc. Document Type: White Paper Description: In our lifetime, we have ...
Published:
2010-03-11
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
itil white paper:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk. Source: Consona.
Document Type: White Paper Description: IT ...
Published:
2010-03-11
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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
itil white paper:
... Source: AdventNet. Document Type: White Paper Description: Information
Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT ...
Published:
2010-03-11
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Abstract:
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly
acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are
hard to sell to management, and which promise return (...)
Excerpt related to
itil white paper:
The Miracle in Detroit: Putting the ROI into ITIL. Source: Solidcore Systems, Inc. Document Type: White
Paper Description: IT managers understand the difficulty ...
Published:
2010-03-11
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Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
itil white paper:
Document Type: White Paper Description: The IT Infrastructure Library (ITIL)
provides a comprehensive and consistent set of best practices for IT service ...
Published:
2010-03-11
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Abstract:
Has your organization truly embraced the message of the incident management process, as part of the practices recommended
in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on
a lot of what incident management in particular and ITIL in (...)
Excerpt related to
itil white paper:
Document Type: White Paper Description: Has your organization truly embraced the message
... of the practices recommended in the IT Infrastructure Library (ITIL)? ...
Published:
2010-03-11
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Abstract:
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing
hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction
in IT. Implement Consulting Group facilitated the proce (...)
Excerpt related to
itil white paper:
... Download <strong>ITIL—Living Processes</strong>. Comments: ...
Most popular white papers downloaded by users who have read the above white paper.
...
Published:
2011-01-28
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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
itil white paper:
... strong>ITIL Service Support Processes in Record Time</strong>. Comments: ...
Most popular white papers downloaded by users who have read the above white paper.
...
Published:
2011-01-28
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Abstract:
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the
information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and
certification before training service development, consulting (...)
Excerpt related to
itil white paper:
... strong>ITIL Foundation Fasttrack—The Way You Want It!</strong>. Comments: ...
Most popular white papers downloaded by users who have read the above white paper.
...
Published:
2011-01-28
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Abstract:
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer
demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing
their business. Only when the IT department (...)
Excerpt related to
itil white paper:
... Business What It Wants: Implementing Continual Service Improvement with ITIL Version
3. Source: Hewlett-Packard. Document Type: White Paper Description: Most ...
Published:
2010-03-11
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Abstract:
Today, business is driven to change per customers’ needs, and IT organizations must be strategic partners with the lines
of business. Information Technology Infrastructure Library (ITIL) best practices are gaining popularity as one way to manage
change. However, implementing ITIL best practices in an I (...)
Excerpt related to
itil white paper:
... Study: An ITIL Capacity Assessment and Strategic Alignment</strong>. Comments:
... Most popular white papers downloaded by users who have read the above white
paper. ...
Published:
2010-03-11
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Abstract:
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC).
A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for
application performance management. Learn how to migrat (...)
Excerpt related to
itil white paper:
... Source: NetQoS. Document Type: White Paper Description: The majority
of IT organizations are under great pressure to evolve to a next-generation network ...
Published:
2010-03-11
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Abstract:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiveness and IT Operations. IT is often characterized as distinct groups pursuing individual agendas and
launching disconnected initiatives to increase operational (...)
Excerpt related to
itil white paper:
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations. Get Free Information and Other Solutions
Related to IT Effectiven...
Published:
2010-03-11
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Abstract:
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence
doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used
as an analogy, get key tips on how to better define (...)
Excerpt related to
itil white paper:
... Source: Third Sky, Inc. Document Type: White Paper Description: Customers
and users see the value of IT services only after they’re in operation. ...
Published:
2010-03-11
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Abstract:
This white paper discusses the compelling business reasons for industrial companies to pay close attention to ISO 26000 and
the UN Global Compact. It also explores the different ways that enterprise software like enterprise resources planning (ERP)
and enterprise asset management (EAM) can be leveraged t (...)
Excerpt related to
itil white paper:
... Source: IFS. Document Type: White Paper Description: This white
paper discusses the compelling business reasons for industrial companies to pay close attention ...
Published:
2010-11-03