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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 open source trouble ticket


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

open source trouble ticket  technology, certainly not an open source architecture. In the upper portion of the mid-market, many potential customers have UNIX based server platforms and carry IBM DB2 or Oracle database systems. Nevertheless, Surado confirms that development for IBM DB2 and Oracle 9 support is underway. Surado's move should open the door to more sales opportunities in the larger businesses. Surado Strategy and User Recommendations The Web Self-Service module is Surado's first step in moving toward a web-based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Open Source and Linux, IT Services Software Evaluation Report

The model of IT services for Free and Open Source software (FOSS) helps identify the characteristics clients require from consultants, integrators, resellers, etc. to develop, support, migrate, and implement enterprise solutions or services that are based on, or are themselves, FOSS. In addition, it supports standard criteria important to enterprise Linux rollouts or migrations. 

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Documents related to » open source trouble ticket

Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2


Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the software-as-a-service (SaaS) model is now mainstream in many functional areas of business, the article concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource

open source trouble ticket  Are you becoming more open-minded and ready for an on-demand manufacturing ERP product? Read More

In-house vs. Managed Services: 4 Key Questions You Need to Ask


Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)?

open source trouble ticket  attack. The availability of open, wireless connections exposes notebooks to viruses and malware. To protect your company's network, special approaches like audit trails and exception management are required. Comparing in-house and managed services When developing your software change management strategy, an important step is deciding who will perform the day-to-day work. If you already employ IT staff, should you purchase a software tool and continue increasing the change management responsibilities of Read More

How to Keep Stock Balances Accurate


Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn’t, valuable time and money are lost as customers seek other suppliers, salespeople physically check stock, and buyers are forced to overstock. Learn the policies and procedures that can maximize your inventory management system to maintain accurate stock balances.

open source trouble ticket  our customers. They are open for business 250 days per year: Determine an acceptable level for count accuracy ' In a perfect world you would only be satisfied with a 100% accurate count. But how much effort do you want to extend looking for five missing pieces worth a total of 35 cents out of a total inventory of $1,000,000? Most successful distributors set limits on discrepancies that require a recount and a search for missing material. For example, one of our customers will order recounts if the Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

open source trouble ticket  Article , Knowledge Base Open Source , Knowledge Base Freeware , Knowledgebase Marketing , Compare Knowledge Management , Find Knowledge Management , Methods Knowledge Base , Knowledge Democracy , Create Knowledge Base , Share Critical Knowledge , Knowledgebase Compares Codes , Support Knowledgebase , Official Knowledge Base , Search Knowledgebase , Best Practices Knowledge Base , Contributors to Knowledge Base , Knowledge Base Search , Knowledgebase Newsletter , Knowledgebase Items , Successfully Manage Read More

Single Source or Best of Breed - The Debate Continues


This will never be a clear-cut decision - it is all about the trade-offs.

open source trouble ticket  Source or Best of Breed - The Debate Continues The Situation The ERP base is up and running and now the needs of the business demand the addition of functionality beyond that base. The additional functionality may be supply chain management (SCM), business intelligence (BI) New Product Development (NPD), or any of a long list of acronyms. Perhaps your ERP vendor will not have the extension or its functionality will be clearly inappropriate for your needs and you will turn to another vendor for the Read More

What’s Up with xTuple-and Open Source ERP?


You may be wondering how the open-source ERP vendor xTuple operating with a workforce of only 27 can compete on the same stage with the software giants. Find out how as TEC principal analyst P.J. Jakovljevic looks at xTuple’s current ERP offerings and commercial editions, and speaks with xTuple CEO Ned Lilly on the vendor’s social capabilities, product development focus, market and competitive landscape, and future outlook.

open source trouble ticket  Up with xTuple-and Open Source ERP? While Virginia might have seen its share of controversy over the recent laws on women’s reproductive rights, the region’s business and entrepreneurial climate is undisputed owing to vibrant enterprise applications vendors. One such vendor is Deltek —long reported by TEC as the enterprise resource planning (ERP) leader in the government contracting sector (see the most recent post on the vendor ), while another is abas-USA , an innovative manufacturing ERP Read More

Infor LN ERP Gets Open Source and Cloud Underpinnings


At the recent Red Hat Summit 2014, Infor announced a joint collaboration with Red Hat, a leading provider of open source solutions, and EnterpriseDB, a PostgreSQL database company, to make Infor LN ERP available on a total open technology stack.

open source trouble ticket  LN ERP Gets Open Source and Cloud Underpinnings Infor at the recent Red Hat Summit 2014 announced a joint collaboration with Red Hat, a leading provider of open source solutions, and EnterpriseDB , a PostgreSQL database company, to make Infor LN ERP available on a total open technology stack. Infor LN is a comprehensive enterprise resource planning (ERP) application for large and midsize complex manufacturers delivered on a technology platform that was designed to give IT departments the flexibility Read More

Business Process Management in Free and Open Source: An Overview of the Demand and the Supply


Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM and FOSS, and makes suggestions for BPM seekers that prefer FOSS.

open source trouble ticket  , the only enterprise open source solution available on the product lifecycle management (PLM) market. After that, my interest in free and open source software (FOSS) did not fade but I changed my focus to another category of enterprise software— business process management (BPM). This time, I was able to find more than one BPM solution that’s offered without license fees and had an impression that in the BPM area, FOSS- as-a-software-licensing-model has established noticeable ground.  A market is Read More

Biometrics for Global Web Authentication: An Open Source Java/J2EE-Based Approach


Recently, companies have been working on integrating biometric verification capabilities using open source single-sign-on techniques. The main idea behind this integration is to take advantage of the infrastructure provided by a Central Authentication Service (CAS) to offer single-sign-on Web authentication, while improving security beyond basic mechanisms based on login and password. Find out more.

open source trouble ticket  Global Web Authentication: An Open Source Java/J2EE-Based Approach Recently, companies have been working on integrating biometric verification capabilities using open source single-sign-on techniques. The main idea behind this integration is to take advantage of the infrastructure provided by a Central Authentication Service (CAS) to offer single-sign-on Web authentication, while improving security beyond basic mechanisms based on login and password. Find out more. Read More

ITT’s New “Global Vault” Achieves Vision of a Single Data Source


When it comes to product lifecycle management (PLM), unreachable information is as expensive as excess inventory lying in a warehouse. That’s why ITT Industries, a multibillion-dollar manufacturing enterprise, needed desperately to reach its goal of a single source of data for everyone, everywhere. Unfortunately, the transition would require overcoming serious resistance and cultural issues. Find out how they did it.

open source trouble ticket  New “Global Vault” Achieves Vision of a Single Data Source When it comes to product lifecycle management (PLM), unreachable information is as expensive as excess inventory lying in a warehouse. That’s why ITT Industries, a multibillion-dollar manufacturing enterprise, needed desperately to reach its goal of a single source of data for everyone, everywhere. Unfortunately, the transition would require overcoming serious resistance and cultural issues. Find out how they did it. Read More

A Semi-open Source Vendor Discusses Market Trends


A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the open source door, however, with OpenMFG, its commercially licensed solution with an open source infrastructure.

open source trouble ticket  process applications powered by open source software and infrastructure such as Linux operating system (OS), PostgreSQL database, and Qt , a C++ graphical user interface (GUI) development framework from Trolltech , a Norwegian software company. Before delving into xTuple's answers to our questions, some background on xTuple and OpenMFG is in order. The vendor is a relative newcomer in the enterprise resource planning (ERP) arena; it was founded in 2002 (as OpenMFG) by its current president and chief execu Read More

A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution


SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

open source trouble ticket  and Review of an Open Source CRM Solution Company Overview SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales . The following study concerns the Read More

Why Vyatta Open Source Networking is Better than Cisco


Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more.

open source trouble ticket  Vyatta Open Source Networking is Better than Cisco Why is Vyatta’s open source networking approach so successful? Because it is in touch with today’s users needs. By eliminating the reliance on specialized hardware, Vyatta’s open source, Linux-based approach to networking is changing the way networks are being purchased and deployed. With its strong community of users, Vyatta is challenging even proprietary networking vendors like Cisco. We challenge you to find out more. Read More

Network Protection with Open Space Security


Today’s information technologies present businesses with countless ways to communicate and collaborate, creating a new global work environment that does not follow traditional physical limitations of borders and boundaries. Find out about an approach to network security that extends your protection beyond the workplace to reach remote users and an increasingly mobile workforce.

open source trouble ticket  Protection with Open Space Security Today’s information technologies present businesses with countless ways to communicate and collaborate, creating a new global work environment that does not follow traditional physical limitations of borders and boundaries. Find out about an approach to network security that extends your protection beyond the workplace to reach remote users and an increasingly mobile workforce. Read More