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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 open source trouble ticket


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

open source trouble ticket  technology, certainly not an open source architecture. In the upper portion of the mid-market, many potential customers have UNIX based server platforms and carry IBM DB2 or Oracle database systems. Nevertheless, Surado confirms that development for IBM DB2 and Oracle 9 support is underway. Surado's move should open the door to more sales opportunities in the larger businesses. Surado Strategy and User Recommendations The Web Self-Service module is Surado's first step in moving toward a web-based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Open Source and Linux, IT Services Software Evaluation Report

The model of IT services for Free and Open Source software (FOSS) helps identify the characteristics clients require from consultants, integrators, resellers, etc. to develop, support, migrate, and implement enterprise solutions or services that are based on, or are themselves, FOSS. In addition, it supports standard criteria important to enterprise Linux rollouts or migrations. 

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Documents related to » open source trouble ticket

How to Keep Stock Balances Accurate


Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn’t, valuable time and money are lost as customers seek other suppliers, salespeople physically check stock, and buyers are forced to overstock. Learn the policies and procedures that can maximize your inventory management system to maintain accurate stock balances.

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Building a Business Case for Enterprise Spyware Protection


It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.

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Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2


Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the software-as-a-service (SaaS) model is now mainstream in many functional areas of business, the article concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource

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Open, Manage, and Accelerate SSL Encrypted Applications


Although secure sockets layer (SSL) is a ubiquitous enabler of e-commerce and outsourcing, it creates a special challenge for network administrators and security professionals because its encryption is known to decelerate data. In order to regain control over application delivery—when everything business-related is encrypted—organizations need to look toward SSL-aware solutions that can help decipher and accelerate data.

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Enlightened Self-interest Launches CRM Information Source


Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.

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Active Escrow: The Technical Verification of Software Source Code


The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management.

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Network Design: A Sole-source, Service-based Approach


Typically, useful network documentation requires a significant investment in time and effort. But because enterprise networks are in constant flux, many companies do not document their network on a regular basis. However, by adopting a sole source, service-based solution for network shapes and stencils, organizations can perform mission-critical documentation more regularly—in ways that are simpler, faster and more effective.

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Considerations When Comparing Open Source and Appliance-Based Messaging


Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let companies cost-effectively meet relatively simple messaging requirements without the expense of purchasing a commercial messaging platform. It is important to understand the relative strengths and weaknesses of open source and appliance-based messaging in order to choose a platform that meets your short- and long-term needs as cost-effectively as possible. This white paper gives points to consider when evaluating open source messaging and a set of questions and answers to aid in identifying the right solution.

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