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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

q part 1  2: From J to Q The Lexicon of CRM Part 2: From J to Q R. Garland - October 19, 2001 The Lexicon is divided into three parts, this being the second of three. This second section covers the alphabet from J to Q. For A to I, see Part One . J  J2ME - Java 2 Micro Edition . A highly optimized Java runtime environment targeting a wide range of consumer products, including pagers, cellular phones, digital set-top boxes, and car navigation systems. JDBC - Java Database Connectivity . JDBC technology is an API Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » q part 1


Baan - What Will The Future In Invensys’ Stable Bring? Part 1: About Baan
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise software applications map. However,

q part 1  crippled by eight consecutive quarters in the red and yet another full-year loss, Baan was acquired by the British automating equipment provider, Invensys (London: ISYS) (for more information, see Baan Yet Another ERP Vendor to Find a Sanctuary Under Invensys' Wing ). Baan Co. which had gone public in 1995, traded until the acquisition on both NASDAQ and the Amsterdam Stock Exchange. The immediate impact of the Invensys takeover was some instances of customer defection (for more information, see Baan Read More...
Infor24: Demystifying Infor’s Cloud Strategy - Part 1
Anyone that is still vociferously doubting and denying the future of cloud computing and its near-mainstream nature will sound as strange and nutty as some

q part 1  save them some money quickly, especially if the company has not taken the  virtualization  route yet. Public cloud computing is also safe for certain activities, such as evaluating new software. For many enterprises, public cloud computing is also appropriate for application development (and testing) and simulations (and modeling) that require extreme scalability and elasticity. Moreover, many enterprises are putting live production data, transactions, and workloads into the public cloud, as cloud Read More...
Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 1
Tough times demand tough decisions and sacrifices even from seemingly untouchable corporations. Most of us were likely discouraged (if not necessarily

q part 1  total cost of ownership. Q: How does this announcement impact Microsoft Dynamics partners? A: The combination of Microsoft Office SharePoint Server (MOSS) with the monitoring and analysis capabilities of Microsoft Office PerformancePoint Server (MOPPS) represents an evolution of Microsoft’s BI offering, and we expect that partners will see an increase in the number of BI related opportunities going forward. Providing a clear financial planning and reporting product roadmap for Microsoft Dynamics Read More...
Infor ION-izes its Open SOA Strategy - Part 1
2010 has certainly been an interesting (if not a crossroads) year for Infor. Namely, after a number of new high-profile hires at the beginning of the year

q part 1  gaining competitive advantage) No quick business re-configuration (flows) Lack of insight needed to prioritize Inefficient data collection for reporting and business intelligence (BI) The reality of adopting multiple and hybrid technologies for on-premises and cloud software Simplify by Leveraging Proven Plumbing Apparently, the abovementioned departed executives’ cardinal mistake (this is my own assumption, not the official statement by Infor) was their obsession with building the brand new so-called Read More...
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

q part 1  -- lead qualification, sales quote approval, commissions notifications, etc. The final part of this blog series will complete the series with some of Webcom’s ResponsAbility specific and general workflow/BPM offerings’ value propositions and conclusions. In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM tools are more than welcome. Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

q part 1  intended rewards. It is quite easy to jump into an outsource relationship, only to learn that you have selected the wrong partner, your internal processes are inadequate or your employees are unprepared to support and manage the relationships with your outsource provider. Companies must make sure they undertake a focused change management process that educates all of the company's employees to the rationale behind the decision, the approach, and strategy going forward. Unlike software that has features Read More...
Can ERP Speak PLM? Part Two: Examples and Recommendations
Product Lifecycle Management (PLM) solutions have to work with many other systems, not just ERP, so integration is not a new issue for PLM vendors. Most PLM

q part 1  semantic alignment. Ideally, the questions will have been asked and answered by the vendor in advance, whether it is through standard integration or an integrated application suite. This is Part Two of a two-part article. Part One part introduced the topic of whether ERP solutions can address PLM and identified potential trade-offs between specialty applications and pre-integrated application suites. Are ERP and PLM Talking About the Same Thing? Some may argue that the yield and scrap factors mentioned Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

q part 1  product cost, improved product quality and increased product revenue. However, despite sharing common objectives, the approaches to achieving the value varied widely. This points to the fact that better product management comes in many forms, and that in each of those forms it provides tangible, realizable value. Not surprisingly, this is also the case with software applications that aim to improve the processes which companies use to manage their products. The software vendors that sponsored and Read More...
Cloud Assets: A Guide for SMBs-Part 3
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and

q part 1  medium spectrum or with unique business requirements (such as a major contract that requires additional resources that won’t be needed once the project is complete), IaaS tends to be geared toward larger businesses for scope, return on investment (ROI), and cost. When it comes to strengths, you will be benefiting from scalability in user and computer capacity, a shorter implementation, easier mobile access (you’re no longer bound to a specific computer), and lower initial cost. This caters perfectly Read More...
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

q part 1   Read More...
What Makes a Good White Paper Good… (Part 4)
Here's the final point in a series of four aimed at identifying a

q part 1  they must have telepathically acquired everything you learned in your electrical or software engineering degree. Don't allude to a solution, shout it out loud . And don't cram a bunch of irrelevant diagrams or illustrations in around the concluding paragraphs, as though to distract from the fact that you don't really have much to offer in the way of a solution. Savvy readers will not be fooled. Now that you know what to look for in an IT white paper, sifting through the thousands of documents out there Read More...
It’s About Process (or Ability to be Responsive) -- Part II
Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle

q part 1  Q2O Systems: Solutions for Quotation Management and Pricing Configuration. Part III of this blog series will delve into Webcom’s particular brand new on-demand workflow/BPM offering called ResponsAbility . In the meantime, your comments, thoughts, suggestions or individual experiences with workflow/BPM solutions are more than welcome. BEGINLYX� Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

q part 1  to solve complex problems quickly and efficiently. They are devised and written by mathematicians and almost always outperform humans. Service chain optimization algorithms balance customer satisfaction and  operating costs . Utilization, efficiency, productivity, and response times are all maximized while being consistently aligned with the company’s  business strategy  and objectives. Any conflicts between competing goals are resolved according to the company’s defined service policy (which will Read More...

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