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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

self service ticket  Balanced Business Case : Self Service (Wikipedia) Business Case (Wikipedia) Customer Focused Self-service: Building the Balanced Business Case Balanced Business is also known as : Balanced Business Systems , Balanced Business Program , Balanced Business Accounting , Balanced Business Scorecard , Balanced Business Services , Balanced Business Advisors , Balanced Insight Business , Business Balanced Budget , Balanced Sectoral Business , Balanced Business Solutions , Balanced Business Partners , Life Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » self service ticket


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

self service ticket  layers would bring voice self- service systems closer to web applications and enable more reuse of code between the two communication channels. This became the case. Vendors supplying standalone voice browsers emerged and their products managed all the telephony connections, functions and physical resources for touchtone and speech applications. The more monolithic voice self-service system was splitting along the lines of the web-based three-tier architecture. Exhibit 4 shows the evolution toward a Read More...
How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

self service ticket  the HP Service Manager Self Service Portal from his/her desktop and selects New Employee from the appropriate page of the HP Service Manager Service Catalog module. This populates the manager's shopping basket. The request is submitted-and the manager stops thinking about it, knowing that the fulfillment process has taken over. On day one, everything the new employee needs is in place. HP Service Manager Request Management module subsequently establishes that there is no laptop in the Virtual Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

self service ticket  enterprises can provide customer self-service that reduces service costs, improves customer satisfaction, and facilitates the sales and marketing of products and services. Moreover, IT organizations can increase the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM Read More...
Yet Another Branding Debacle (This Time, It's ERP for Services)
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different

self service ticket  inherent to the solution itself. Additional reason why it’s crucial that you know exactly what your business requires from a solution—and that you carefully compare solutions to see which one best meets your selection criteria. Is an ERP for Services Best of Breed Really Just a Badly-behaved Mongrel? Depending on the vendor's target market, the functionalities in an ERP for services solution may cater to a specific services industry. How many features or functionalities come from a given back- or Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

self service ticket  of code. These free-standing, self-describing, modular units of functional code (known as services) possess a published interface that: Does not require knowledge of the programming language used to develop and deploy it. Can communicate with other services about specific activities within a business process or IT landscape. Can be arranged into comprehensive software applications. SOA maps these capabilities and interfaces (see figure 1), similar to a network, so that they can be orchestrated into Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

self service ticket  Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

self service ticket  orders through the customer self-service portal/interface or the customer support module. The latter is connected to a telephony system within the call center which feeds data into the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

self service ticket  Web browser, through a self-service type model, not through compact discs (CD) or uploads; or software is available via a subscription model, where users pay on a daily, weekly, monthly, or per usage basis. This is Part Two of the four-part Software as a Service Is Gaining Ground series. Certainly, the recent generation of software, designed from scratch to be delivered as a service, fundamentally differs from traditional hosting models. This new generation offers a number of benefits that those earlier Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

self service ticket  suppliers. The customer structure itself should also be examined closely, since there is rarely a simple, one-to-one correlation between a customer and a service. Services are sometimes exposed by complaints, queries or the seeking of advice, so the service desk is a valuable source of information about services. This includes the type, number and characteristics of services, customer expectations and how well these expectations are being met. Existing service catalogs and service portfolios should also Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

self service ticket  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

self service ticket  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
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The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

self service ticket  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

self service ticket  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More...

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