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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

self service ticket  Balanced Business Case : Self Service (Wikipedia) Business Case (Wikipedia) Customer Focused Self-service: Building the Balanced Business Case Balanced Business is also known as : Balanced Business Systems , Balanced Business Program , Balanced Business Accounting , Balanced Business Scorecard , Balanced Business Services , Balanced Business Advisors , Balanced Insight Business , Business Balanced Budget , Balanced Sectoral Business , Balanced Business Solutions , Balanced Business Partners , Life Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » self service ticket


The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

self service ticket  capabilities that delivered rudimentary self-service business processes. Today, powerful mobile laptops, multifunction smart phones, and personal digital assistants (PDAs), as well as full-spectrum broadband communication infrastructures, all keep mobile workforces connected. The result is access to and exchange of reliable, up-to-date information, which speeds up the completion of jobs and accurate invoicing. With Agresso’s Field Force, such mobile devices are tightly integrated to role-based Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

self service ticket  enterprises can provide customer self-service that reduces service costs, improves customer satisfaction, and facilitates the sales and marketing of products and services. Moreover, IT organizations can increase the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM Read More
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

self service ticket  layers would bring voice self- service systems closer to web applications and enable more reuse of code between the two communication channels. This became the case. Vendors supplying standalone voice browsers emerged and their products managed all the telephony connections, functions and physical resources for touchtone and speech applications. The more monolithic voice self-service system was splitting along the lines of the web-based three-tier architecture. Exhibit 4 shows the evolution toward a Read More
How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

self service ticket  the HP Service Manager Self Service Portal from his/her desktop and selects New Employee from the appropriate page of the HP Service Manager Service Catalog module. This populates the manager's shopping basket. The request is submitted-and the manager stops thinking about it, knowing that the fulfillment process has taken over. On day one, everything the new employee needs is in place. HP Service Manager Request Management module subsequently establishes that there is no laptop in the Virtual Read More
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

self service ticket  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

self service ticket  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

self service ticket  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

self service ticket  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

self service ticket  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

self service ticket  Web browser, through a self-service type model, not through compact discs (CD) or uploads; or software is available via a subscription model, where users pay on a daily, weekly, monthly, or per usage basis. This is Part Two of the four-part Software as a Service Is Gaining Ground series. Certainly, the recent generation of software, designed from scratch to be delivered as a service, fundamentally differs from traditional hosting models. This new generation offers a number of benefits that those earlier Read More
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

self service ticket  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

self service ticket  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

self service ticket  Service Strategies that Win: Executive View of the Cloud This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

self service ticket  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More

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