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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
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Case Study: How PropertyInfo Keeps in Touch with Customers. ... Download <strong>Case
Study: How PropertyInfo Keeps in Touch with Customers </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
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Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
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... Related to Customer Service: Customer Service (Wikipedia). Case Study: VAI Improves
... to respond to a customer's technical inquiry, a VAI help desk employee
might ...
Published:
2010-03-11
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Abstract:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
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The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Published:
2006-10-27
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Abstract:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
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Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue. Source: Microsoft.
Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
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Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
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Abstract:
Microsoft Office Fluent User Interface: IT Decision-maker Perception. Find RFP Templates and Other Solutions to Define Your
Project Implementation In Relation To the Fluent User Interface. This white paper presents the results of a commissioned study
conducted by Forrester Consulting on behalf of Microsof (...)
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Microsoft Office Fluent User Interface: IT Decision-maker Perception. Find RFP Templates and Other Solutions to Define Your
Project Implementation ...
Published:
2010-03-11
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Abstract:
For many years, the various departments at Walker Foods worked independently of one another, which seriously impeded the
flow of data throughout the enterprise. It was clear that an integrated system was in order, and after a few initial upgrades,
the company decided on AppFinity’s WebCustomer overall (...)
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Document Type: Case Study Description: For many years, the various departments at Walker Foods worked independently
of one another, which seriously impeded the ...
Published:
2010-03-11
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Abstract:
Founded in 1916, Oldfields is an Australian manufacturer of painting equipment, scaffolding, and garden sheds. To meet aggressive
customer responsiveness targets, the company depends on up-to-date information and reliable communications. Learn how implementing
PRONTO-Xi on a wide area network (WAN) helpe (...)
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Case Study: Oldfields. Source: Pronto Software. ... improving customer service. Download
<strong>Case Study: Oldfields</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
8 reasons to outsource your desktop in the cloud... an essential for desktop management.Find the Software Information You're
Looking for. With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a
popular trend. In the most common form of cloud computing, (...)
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... Desktop Virtualization, Desktop-in-a-Cloud Concept, Desktop Investments, Desktop Account, Help
Desk, Desktop Management Interface, Dmi, Outsourcing Desktop ...
Published:
2010-03-11
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
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... service, accurate product support, call-center service and proactive IT help-desk
assistance. ... In fact, according to a study from Nucleus Research, more than 80 ...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Auto Distributor Improves Bottom Line with ERP. Specific, Measurable, Achievable,
Relevant and Time-Bound. When Naghi Group’s annual revenue began to soar, it realized that running core business operations
on multiple systems was no longer feasible; its (...)
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... Source: VAI. Document Type: Case Study Description: When Naghi Group’s annual ...
to Ed Fowles, VAI Senior Project Leader, "VAI provides 24x7 help desk support to ...
Published:
2010-03-11
-
Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
study help desk:
... service, accurate product support, call-center service and proactive IT help-desk
assistance. ... In fact, according to a study from Nucleus Research, more than 80 ...
Published:
2010-03-11
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Abstract:
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case for Enterprise Spyware Protection. It is sometimes difficult to quantify the scope of spyware problems within
corporate environments. The least noticeable effect (...)
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Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case fo...
Published:
2010-03-11
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Abstract:
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision. (...)
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Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact
of such a decision.
Published:
2002-04-09
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Abstract:
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to
minimize costs. The biggest offshoring region is currently I (...)
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Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT
Outsourcing Location. Ent...
Published:
2010-03-11
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Abstract:
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project management tools for software development should include a broad range of functionality. Project teams must
be able to estimate the scope and duration of each p (...)
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The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project m...
Published:
2010-03-11
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
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Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
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Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
The key to information technology (IT) outsourcing.Six important skills needed in product engineering outsourcing (PEO).Free
download. The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right
set of skills can help companies achieve business objective (...)
Excerpt related to
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... IT Outsourcing Vendor, Government IT Outsourcing, IT Help Desk Outsourcing,
IT ... According to the Benchmark Research study funded by Orbys Outsourcing Consultancy
...
Published:
2010-03-11