Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the immediate period around the day of service, and forecasting and planning for the day of service. My post then expanded on the various approaches to tame the challenges on the actual day of service.
The most advanced
w part 1
schedule according to the W-6 principle from Part 1 (i.e., Who, does What, with What, When, Where, and for Whom? ). Logically, one should begin by creating an optimized schedule. To that end, the service jobs scheduled for a certain day did not all necessarily appear that morning or at the same time. Namely, some jobs can be planned installations for new customers and they may have appeared last week. Others will be scheduled periodical maintenance jobs, which the dispatcher knew about quite some time