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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
web based call center:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
web based call center:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
web based call center:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Companies establishing a pure Internet protocol (IP) environment can benefit from the capabilities that are only supported
by IP telephony, including a simplified cabling infrastructure; dynamic host configuration protocol (DHCP)-enabled IP telephones
that provide easier moves, adds, and changes; and sup (...)
Excerpt related to
web based call center:
... and changes; and support for 802.11 wireless devices, as well as the support of unified messaging, unified
management, and web-based call center applications. ...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
web based call center:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
web based call center:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
web based call center:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Organizations today are looking for low-risk solutions that provide immediate value. This paper introduces a set of solutions
that offers a range of processes to address major phases of the customer life cycle. These rapid deployment customer relationship
management (CRM) solutions give companies a live, (...)
Excerpt related to
web based call center:
Build Your Own SAP CRM Solution—and Know Exactly How Much It Will Cost. Source: SAP. Document Type: White Paper Description:
Organizations ...
Published:
2011-03-15
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
web based call center:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
web based call center:
... of call-center call reduction, improved order accuracy
and decreased order distribution times, it was important to install a practical and integrated Web-based
...
Published:
2010-03-11
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Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
web based call center:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
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Abstract:
Great Plains Software, Inc., a leading provider of e-business solutions for the mid-market, announced financial results for
the fiscal quarter ended February 29, 2000. (...)
Excerpt related to
web based call center:
... The Call Center application is an integrated sales and service solution
for universal call agents to ... partnered to design a Web-based
business environment ...
Published:
2000-04-27
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
web based call center:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
web based call center:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
web based call center:
... In 2001, a number of Web-based applications were ...
portals are accessed via the Web, they might ... built customer, supplier, engineering,
call center, inventory and ...
Published:
2002-04-03
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Excerpt related to
web based call center:
... on the proficiency and style of the call center agent or ...
departments, and still become a profit center, follow all ... via e-mail as well as Web-based
channels. ...
Published:
2011-06-20
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Excerpt related to
web based call center:
... company reported that after implementing a service KM solution, it transferred 79 percent of technical
assistance call center volume to web-based self-support.
...
Published:
2008-12-23
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
web based call center:
... ClienteleNet, a Web-based application used in conjunction with Clientele
Customer Support, gives Geac's customers access to call history information, and, with ...
Published:
2002-06-11
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Abstract:
Engaging in conversation with consumers through new social media channels is helping retailers strengthen customer relationships
and enhance their brand. To manage this conversation effectively, you need solutions that help you capture and analyze a massive
amount of social media data and prepare an appr (...)
Excerpt related to
web based call center:
Retailing in a Social Media World: Connect with Shoppers to Boost Market Share. Source: SAP. Document Type: White Paper Description
...
Published:
2011-03-15
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
web based call center:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12