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Abstract:
Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services,
with the main objective of aligning business and IT. Because there is no mandate that companies implement all framework specifications,
small and midsize businesses (SMBs) need to h (...)
Excerpt related to
white desk:
How ITIL-based IT Help Desk Can Help Small and Medium Businesses. Source: AdventNet. Document Type: White
Paper Description: Information Technology ...
Published:
2010-03-11
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Abstract:
A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit.
But with a migration assurance program, you can completely avoid major pain. Find out how a rollover to Office 2007 and Vista
can impact the productivity of your users, your IT (...)
Excerpt related to
white desk:
... Source: PC Helps Support. Document Type: White Paper Description: A software migration
can cause pain over many months in at least three crucial areas, though ...
Published:
2010-03-11
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
white desk:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk. Source: Consona.
Document Type: White Paper Description: IT ...
Published:
2010-03-11
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Excerpt related to
white desk:
... With every white paper that crosses my desk, a lot of thought goes
into whether or not it meets TEC’s editorial standards. TEC ...
Published:
2008-01-17
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
white desk:
... Most popular white papers downloaded by users who have read the above white
paper. Get the above white paper and download these additional white papers too! ...
Published:
2010-03-11
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Excerpt related to
white desk:
... A white paper is a document or “brief” (and yes, perhaps unfortunately, I mean “brief”
in the sense of something that informs rather than something ...
Published:
2007-11-30
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Excerpt related to
white desk:
... Here’s the final point in a series of four aimed at identifying a “good” IT white paper
(and providing helpful hints, should you need to write one). ...
Published:
2007-12-10
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Excerpt related to
white desk:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project Manager's Desk
(28); ... White Paper Review (23). More TEC Blogs. Foro Empresarial. ...
Published:
2007-12-03
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Excerpt related to
white desk:
... Customer Relationship Matters (70); FOSS Ecosystem (18); From the Project Manager's Desk
(28); ... White Paper Review (23). More TEC Blogs. Foro Empresarial. ...
Published:
2007-12-06
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Excerpt related to
white desk:
... I have a danish on my desk that I want to eat. Actually, it’s half a danish… almond,
homemade with butter. But first, this week’s white paper topic ...
Published:
2008-05-30
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Abstract:
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service,
reduces cost, and manages risk to better meet the evolving challenges of today’s technology, application, and business environments.
This white paper introduces a process and produ (...)
Excerpt related to
white desk:
... Source: IBM. Document Type: White Paper Description: Unifying development and operations
is a critical aspect of enabling a dynamic infrastructure—one that ...
Published:
2010-04-23
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Excerpt related to
white desk:
... the cure. And here’s the best part, it’s absolutely free and available on a computer screen near you:
IT white papers. Better ...
Published:
2010-11-09
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Abstract:
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and
add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many
of these problems. Automate your IT systems now to increase (...)
Excerpt related to
white desk:
... Source: KACE. Document Type: White Paper Description: Manual IT management can create
significant problems with service and control for small- to medium-sized ...
Published:
2010-03-11
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Abstract:
Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues
faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support
strategy isn’t up to scratch, these gains can be q (...)
Excerpt related to
white desk:
... Source: CommNet International, Inc. Document Type: White Paper Description: Employees
with laptops can do their jobs anytime, anywhere. ...
Published:
2010-03-11
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Abstract:
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst
Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported,
until it is completed or resolved. CustomerFirst al (...)
Excerpt related to
white desk:
... Source: RTI Software. Document Type: White Paper Description: CustomerFirst contains
the service support, help desk, problem resolution, and call center ...
Published:
2010-03-11
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Abstract:
If you're researching a software selection project, you need to take full advantage of the white papers available to you.
Find out about the top 10 white paper buzzwords used today—and learn how to make solid sense of them. (...)
Excerpt related to
white desk:
If you're researching a software selection project, you need to take full advantage of the white papers available to you.
Find out about the top 1...
Published:
2007-08-24
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Abstract:
In selecting enterprise asset management (EAM) software, usability ought to be a major consideration in your decision. Download
this white paper for expert advice that will help you identify key usability features in EAM. (...)
Excerpt related to
white desk:
... Source: IFS. Document Type: White Paper Description: In selecting enterprise asset management
(EAM) software, usability ought to be a major consideration in ...
Published:
2011-09-02
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Excerpt related to
white desk:
... The 10 Most Ambiguous White Paper Buzzwords of all Time. #10 - sustainable. ...
Just leave a comment below. Want to see white papers that work? ...
Published:
2007-11-30
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Abstract:
Although students at the University of Nevada’s Reno campus were generally respectful of the campus’s computers and IT policies,
entertainment or malicious software often appeared on computer hard drives. This made machines less stable or even disabled
them entirely. To combat the problem of computer (...)
Excerpt related to
white desk:
... Most popular white papers downloaded by users who have read the above white
paper. Get the above white paper and download these additional white papers too! ...
Published:
2010-03-11
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Excerpt related to
white desk:
... I found myself involved in a “blog debate” recently regarding the topic of white papers
and the use of the word “solution” to describe enterprise ...
Published:
2007-12-11