-
Abstract:
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental
bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential
perceptions. Delivering a powerful search experience bu (...)
Excerpt related to
world class customer service:
Key Tenets of World-class Search and Knowledge Management for Customer
Service. Source: Consona/KNOVA. Document Type: White Paper ...
Published:
2010-03-11
-
Abstract:
World-Class Manufacturing helps maximize efficiency and productivity!Acquire Free White Papers or Case Studies Related To
lean manufacturing. What does it mean to be a world-class competitor? It means being successful in your market against any
competition—regardless of size or country of origin. It (...)
Excerpt related to
world class customer service:
The Seven Keys to World-class Manufacturing. Source: Infor. Document Type: White Paper.
Published:
2010-03-11
-
Abstract:
The Five Keys to World-class Distribution. Get Articles and Other Documents In Relation To the World-class Distribution. When
looking at extended enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management
(CRM) solutions, some companies get distracted by details (...)
Excerpt related to
world class customer service:
The Five Keys to World-class Distribution. Get Articles and Other Documents In Relation To the World-class Distribution. When
looking at extended e...
Published:
2010-03-11
-
Abstract:
The key to a successful supply chain is simple: understand the needs of your customers, and deliver the product to them fast
and efficiently. Improving these large-scale activities, however, can be challenging, and requires a comprehensive and systematic
master plan. With a dynamic simulation model, the (...)
Excerpt related to
world class customer service:
Supply Chain Agility: Inducing World-class Performance for the 21st Century. Source: Rockford
Consulting Group. Document Type: White ...
Published:
2010-03-11
-
Abstract:
In today’s economic climate, you need to ensure you keep your business and operational costs down while delivering world-class
customer service. Conventional stand-alone business software applications do not enable you to do this. The business benefits
of software as a service (SaaS) applications are l (...)
Excerpt related to
world class customer service:
In today’s economic climate, you need to ensure you keep your business and operational costs down while delivering world-class
customer service. C... ...
Published:
2010-03-11
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
world class customer service:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Excerpt related to
world class customer service:
... the opportunity within the aftermarket service and support ... a profitable,
high-margin and customer-captive business ... in addition to developing world-class
products ...
Published:
2008-03-05
-
Excerpt related to
world class customer service:
... He uses his experience to help deliver world-class customer
service solutions. My prodding questions and Vikas’ straight-shooting answers were as follows: ...
Published:
2011-07-11
-
Abstract:
In this webcast you ll learn how you can use SAP Business Objects, BI OnDemand, to provide a world-class business intelligence
solution to your cus... (...)
Excerpt related to
world class customer service:
... ll learn how you can use SAP Business Objects, BI OnDemand, to provide a world-class
business intelligence ... For assistance, please contact customer service.
...
Published:
2010-09-17
-
Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
world class customer service:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
-
Abstract:
MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers.
Going forward, it will rather try to solve challenges for its customers and/or prospects in their quest of becoming world-class
manufacturers. (...)
Excerpt related to
world class customer service:
MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components
onto customers. Going forward, ...
Published:
2002-12-30
-
Abstract:
Cutting the Risk from CRM Purchase and Deployment. Get Free Documentation for Cutting the Risk from CRM Purchase and Deployment.
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools
that any size of business can deploy. Indeed, many (...)
Excerpt related to
world class customer service:
Cutting the Risk from CRM Purchase and Deployment. Get Free Documentation for Cutting the Risk from CRM Purchase and Deployment.
Customer relations...
Published:
2010-03-11
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
world class customer service:
... Service Lifecycle Management (SLM) is a business initiative ... a strategic
part of the customer's business after ... in addition to developing world-class
products. ...
Published:
2003-06-11
-
Abstract:
Beating Compliance and Competitors: Business Solutions for Medical Device Manufacturers. Get Free Case Studies and Other Software
to Use In Your Decision related to Medical Device Manufacturers. To stay ahead of the competition, medical device manufacturers
must find ways to speed product development, cre (...)
Excerpt related to
world class customer service:
Beating Compliance and Competitors: Business Solutions for Medical Device Manufacturers. Get Free Case Studies and Other Software
to Use In Your De...
Published:
2010-03-11
-
Abstract:
Effective Inventory Analysis. Get Data Related to Effective Inventory Analysis. For many distributors, inventory is the largest
and perhaps the most important asset. Inventory ties up more money than buildings or equipment, and is often less “liquid.”
It is crucial, then, that distributors develop and (...)
Excerpt related to
world class customer service:
Effective Inventory Analysis. Get Data Related to Effective Inventory Analysis. For many distributors, inventory is the largest
and perhaps the mos...
Published:
2010-03-11
-
Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
world class customer service:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
-
Abstract:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class
mid-sized manufacturers, has embarked on a painstaking process of producing a strategy going forward that would pragmatically
blend the company’s traditional values and success facto (...)
Excerpt related to
world class customer service:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized
manufacturers, ...
Published:
2002-11-20
-
Abstract:
While the existing loyal client base and seasoned affiliate channel remains MAPICS’ trump card in these difficult times,
the recent moves of a unified product branding combined with addressing issues of its world-class aspiring manufacturing customers
should be the way to more effectively sell to and b (...)
Excerpt related to
world class customer service:
While the existing loyal client base and seasoned affiliate channel remains MAPICS’ trump card in these difficult times, the
recent moves of a uni...
Published:
2002-11-19
-
Abstract:
Production management remains MAPICS’ strongest spot, and, therefore, it has often been implemented only in manufacturing
divisions of large global organizations that use a Tier 1 ERP product for corporate financials and/or HR applications. Therefore,
executing the ambitious initiatives with its modest (...)
Excerpt related to
world class customer service:
Production management remains MAPICS’ strongest spot, and, therefore, it has often been implemented only in manufacturing
divisions of large globa...
Published:
2002-11-22
-
Abstract:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Maintaining strong business performance and retaining loyal customers requires continual vigilance and
assessment. Establishing metrics that focus on value-added a (...)
Excerpt related to
world class customer service:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Main...
Published:
2010-03-11