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Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Inside the Midmarket: A 2011 Perspective—IBM Worldwide Study
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. Download this report to learn how they’re doing it.
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9/15/2011 1:17:00 PM
ITIL Foundation Fasttrack—The Way You Want It!
The case company is rolling out new professional service concepts, addressing the customer need for services fitting the information technology infrastructure library (ITIL) framework. A centrally located team needed ITIL service knowledge and certification before training service development, consulting, and sales. Implement applied the Foundation Fasttrack concept—fast-paced, flexible learning in a familiar environment.
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1/28/2011 4:01:00 PM
IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis
This study assesses key technology vendors participating in the IT education market as a line of business (LOB) to support the sale of their technologies. Based on IDC's research, observations, and interviews with many of the key participants in the market, this document provides several dozen practices or approaches to successfully building, maintaining, and growing a training business. Know the key research findings.
: IDC MarketSpace, IT education market, IT education and training , IT training LOB, IDC analysis, training LOB of IT vendors.
2/15/2013 10:49:00 AM
ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.
3/28/2007 3:51:00 PM
: One of Germany's leading logistics solutions providers is inconso AG, founded in 2002. The company's warehouse management systems (WMS) are used worldwide by several international customers.
How to Maximize Your IT Services with Lifecycle Management
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
12/18/2007 4:14:00 PM
: Omsphere, based in San Francisco, California (US), is a technology company focused on supplying test automation tools to the quality assurance industry worldwide.
Using a CMS for Search Engine Optimization: The Smart Way to Hit Your Target
Today, more than 100 million web sites vie for the attention of consumers worldwide. Many of them will use a search engine to find the goods, services, and information they want. When they do, you want to make it clear that you have what they’re looking for—you want their search to start and end with you. Learn more about how to use a content management system to create web content for search engine optimization (SEO).
3/3/2009 4:18:00 PM
Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.
10/15/2008 4:14:00 PM
: BlueAlly, founded in 1994, delivers customized application development, maintenance, and support services to businesses worldwide.
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.
9/12/2007 9:05:00 AM
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